Associate Director, Commercial Excellence

Rocket Travel, Inc.•Chicago, IL

19h•$130,000 - $162,000

About The Position

Rocket Travel by Agoda is seeking an experienced and highly structured Associate Director, Commercial Excellence to lead large-scale commercial initiatives through disciplined project management and continuous process optimization. The role is responsible for designing, implementing, and governing scalable ways of working across commercial and cross-functional teams to drive excellence, efficiency, and predictable outcomes. This position is ideal for a strategic operator who enjoys turning complexity into clarity, leading cross-functional programs, and building sustainable processes that enable teams to perform at their best.

Requirements

10+ years in commercial operations, strategy, enterprise partnerships, or operational excellence roles.
Proven experience leading complex, cross-functional initiatives in matrixed environments.
Demonstrated people management experience with a track record of developing high-performing teams.
Strong project management and process optimization expertise.
Excellent communication, stakeholder management, and executive presentation skills.

Nice To Haves

Experience supporting enterprise or loyalty-based partner models (ex. financial institutions, airlines, large B2B clients).
PMP, Lean, Six Sigma, Agile or related certifications.

Responsibilities

Lead high-impact, cross-functional commercial initiatives from concept through execution, ensuring delivery against timelines, scope, and success metrics.
Establish project governance, operating cadence, and reporting frameworks for commercial programs.
Proactively identify risks, dependencies and bottlenecks, and drive mitigation plans with senior stakeholders.
Design, document, and optimize end-to-end commercial processes, including planning, deal execution, partner onboarding, launches and partner management.
Standardize tools, templates and frameworks to improve execution consistency and scalability.
Lead continuous improvement efforts using structured methodologies.
Serve as a trusted partner to commercial and cross-functional leadership teams.
Translate strategy into executable roadmaps with clear ownership and accountability.
Drive adoption of new processes by leading change management, training, and communication efforts.
Directly manage and develop a Commercial Excellence team (i.e. associate project managers), setting clear priorities, goals and performance expectations for team members.
Provide ongoing coaching, feedback and career development support.
Foster a high-performing collaborative team culture focused on accountability and continuous improvement.