Associate Director, Content Enablement Platforms

Alnylam Pharmaceuticals • Cambridge, MA

2d

About The Position

The Associate Director, Content Enablement Platforms is responsible for the day-to-day execution, stability, and operational reliability of Alnylam’s web and content enablement platforms. This role focuses on hands-on implementation, quality assurance, and issue resolution to ensure content is delivered accurately, compliantly, and on time across global markets.
Working closely with the Director of Global Content Enablement Platforms, IT partners, Marketing Operations, and external agencies, this role translates governance and standards into reliable execution. While execution may focus on priority markets, the role operates with a global mindset, supporting publishing workflows and frameworks designed for reuse across regions outside the United States.
Through 2026, the emphasis will be on operational execution, platform monitoring, troubleshooting, and enabling scalable publishing practices without assuming technical ownership, which remains with IT.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Digital Media, Engineering, or a related technical or systems-oriented field.
• 7–10+ years of experience supporting enterprise CMS and digital publishing platforms in regulated environments.
• Hands-on experience executing and supporting CMS platforms such as AEM, Sitecore, or Drupal.
• Practical experience with publishing workflows, permissions, templates, metadata, QA, and release coordination.
• Experience supporting globally deployed platforms, with an understanding of how workflows and governance must scale across markets with differing regulatory and operational requirements.
• Experience working with DAM platforms in partnership with marketing operations to enable asset reuse and scalable publishing.
• Experience partnering effectively with IT on releases, incidents, and validation while maintaining clear role boundaries.
• Strong execution mindset with high attention to detail and follow-through.
• Comfortable monitoring platforms, troubleshooting issues, and resolving problems quickly.
• Ability to apply standards consistently while supporting scalable execution across regions.
• Clear communicator able to work effectively with business, IT, and agency partners.
• Organized, pragmatic, and steady under pressure.

Nice To Haves

• Advanced degree a plus.
• Background in pharma or biotech preferred; experience in consumer packaged goods, consumer technology, or other scaled digital environments is an advantage but not required.

Responsibilities

• Execute and support day-to-day CMS publishing activities, including content updates, page builds, workflow execution, and release support.
• Monitor platform health, publishing queues, and execution timelines; identify and resolve issues before they impact markets.
• Perform and coordinate QA activities, including functional checks, accessibility validation, metadata accuracy, and content integrity.
• Troubleshoot publishing and workflow issues in partnership with agencies and IT, clearly distinguishing execution issues from technical defects.
• Apply and reinforce publishing governance standards related to templates, metadata, tagging, accessibility, and approved workflows.
• Partner closely with Marketing Operations, who own the DAM platform, to support integration between DAM and CMS workflows and enable effective asset reuse across markets.
• Work directly with agencies and managed-service partners to ensure adherence to Alnylam tools, standards, timelines, and quality expectations.
• Support onboarding and enablement of regional teams by providing practical guidance, documentation, and best practices for publishing execution.
• Identify recurring execution challenges and propose pragmatic improvements that increase reliability and scalability across global markets.

Benefits

• We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match.
• Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks.
• We also offer generous family resources and leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees