Associate Director, Digital Field Enablement

Galderma • Boston, MA

45d

About The Position

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. The Associate Director, Field Digital Enablement is a senior leader responsible for setting the strategy and driving the adoption of digital capabilities to enhance customer engagement for the pharmaceutical field force. This role serves as the key bridge between the sales organization, and omnichannel/insights teams, responsible for identifying, developing, and rolling out innovative field-facing capabilities. This individual will champion a comprehensive digital toolkit inclusive of Veeva tools, but also including, data-driven insights (Next Best Action) , virtual engagement platforms, Interactive Visual Aids (IVAs), and field-facing analytics dashboards. This leader will act as a primary change agent, working directly with sales leadership and field teams to embed new digital ways of working, drive adoption, and ensure all solutions are aligned with commercial objectives.

Requirements

• Bachelor’s degree in Life Sciences, Business, Education, or related field (Master’s preferred).
• 8-10+ years in pharmaceutical, biotech, or dermatology roles.
• 5+ years of progressive responsibility in sales, sales leadership, sales training, or commercial digital/IT roles.
• Deep expertise and hands-on experience with the Veeva Commercial Cloud ecosystem (including CRM, Approved Email, CLM, and Veeva Engage) is required.
• Demonstrated success leading large-scale change management or technology adoption initiatives for a sales organization.
• Proven ability to influence senior leaders and drive adoption of new digital ways of working across a matrix organization.
• Strong understanding of omnichannel marketing principles and the integration between sales and marketing platforms.
• In-depth knowledge of FDA regulations, PhRMA Code, and healthcare compliance guidelines.

Responsibilities

• Strategic Leadership & Capability Road Mapping Develop and execute a multi-year strategy for field digital enablement that supports commercial priorities and talent development goals.
• Serve as a senior advisor to Sales leadership on digital engagement trends, capability gaps, and readiness for new initiatives.
• Act as the business owner for the sales force digital engagement ecosystem, defining the roadmap for key capabilities including the Veeva Commercial Cloud platform, AI-driven insight/NBA engines, Interactive Visual Aids (IVAs), virtual engagement/remote detailing tools, and field-facing content portals.
• Partner with IT and Omnichannel colleagues to define business requirements for new capabilities, ensuring seamless integration with the broader MarTech stack and data ecosystems.
• Program Ownership & Execution Lead high-priority initiatives for the field force, including the pilot and national rollout of new digital engagement tools, AI-powered dashboards, and platforms.
• Ensure field digital capabilities (e.g., Veeva Approved Email, remote detailing platforms, AI-driven pre-call suggestions, and NBA recommendations) are fully integrated with enterprise omnichannel customer journeys.
• Collaborate with Sales Training to design and implement learning programs that support the adoption of new digital tools, data-driven selling models, and virtual engagement skills.
• Partner with Marketing to translate brand objectives into actionable, compliant field-facing digital content and tools.
• Oversee the field strategy and platform integration for digital sample management and fulfillment.
• Field Adoption & Change Leadership Act as a dedicated change agent and subject matter expert, working directly with sales leadership and field teams to drive organizational adoption of new digital ways of working.
• Establish and manage a network of "field champions" or "super users" to foster a culture of continuous improvement and embed best practices.
• Conduct field visits and virtual coaching sessions to observe tool usage, gather feedback, and assess the real-world effectiveness of digital capabilities.
• Foster a "test, learn, optimize" mindset within the sales organization to drive agility and responsiveness.
• Cross-Functional Collaboration & Measurement Collaborate with Compliance, Regulatory, and Medical Affairs to ensure all field-facing digital tools and content meet FDA, PhRMA, and corporate standards.
• Partner with Data & Analytics to define key performance indicators (KPIs) for capability adoption, digital engagement, and field effectiveness.
• Leverage field analytics and business results to optimize digital strategies and NBA recommendations.
• Communicate strategy, progress, and outcomes to senior commercial leadership, ensuring transparency and alignment

Benefits

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees