Associate Director of Patient Services
About The Position
The Associate Director of Patient Services will play an integral role within the Sobi Patient Services team focusing on the development, implementation and oversight of access related programs and strategies, including free goods and financial assistance programs. Why This Role Is Exciting Impactful Work: As the Associate Director of Patient Services, you will be at the forefront of our mission to improve patient outcomes. Your work will directly contribute to the well-being of patients and their families, making a tangible difference in their lives. Strategic Leadership: This role is not just about managing day-to-day operations; it's about shaping the future of patient services at Sobi. You will help develop and implement innovative strategies that align with our long-term goals and drive our success in the rare disease space. Collaborative Environment: You will work closely with cross-functional teams, including field reimbursement, channel, legal, medical, commercial, and regulatory affairs, as well as external vendors, to foster a culture of collaboration and excellence and ensure a seamless patient experience. Professional Growth: At Sobi, we value continuous learning and development. This role offers ample opportunities for professional growth and advancement within the organization. This role will report to the Director of Patient Support Services.
Requirements
- BA/BS degree required.
- Minimum 5 years pharmaceutical/biotech experience in patient services, market access, reimbursement, or related functions, preferably within rare disease.
- In-depth knowledge of patient access, reimbursement strategies, financial assistance programs, and healthcare regulations.
- Strong ability to collaborate and work cross-functionally with internal and external stakeholders.
- Excellent computer skills (specifically PowerPoint and Excel) and Proficiency in using data analytics to drive decision-making and optimize patient services.
- Excellent project management skills and ability to manage and execute complex projects independently.
- Strong verbal and written communication skills.
- Prior vendor management experience.
- Strong understanding of compliance requirements for patient support programs.
- Passion for improving the lives of patients with rare diseases.
- Ability to travel ~25% as needed for strategic initiatives.
Responsibilities
- Serve as strategic partner and driver of strategic initiatives that enhance patient access to therapies and improve overall patient experience.
- Build strategic knowledge and relationships to adopt new technology solutions to further enhance operational efficiencies for our financial assistance programs.
- Identify and implement new services, program enhancements and operational efficiencies to improve patient engagement and service delivery.
- Drive operational excellence and continuous improvement across patient support programs.
- Lead and monitor day to day to operations and strategy of Patient Support and financial assistance services to ensure high quality performance and adherence to contractual requirements.
- Monitor key performance indicators (KPIs) to assess program effectiveness and drive continuous improvement.
- Utilize program specific data reports to identify trends, present insights, and suggest opportunities for improvement
- Facilitate performance reviews with external partners and identify improvement opportunities to ensure vendors meet performance expectations
- Assist the Field Reimbursement teams in providing comprehensive reimbursement and access support.
- Ensure accurate and timely delivery of access and reimbursement information to providers.
- Oversee management of financial assistance programs, including copay, patient assistance and other free goods programs to support uninterrupted access to therapy for patients.
- Collaborate with internal and external stakeholders to ensure the highest standards of patient care and support.
- Partner with Market Access, Sales, Marketing, Medical Affairs, and Compliance teams to align patient services initiatives with broader business objectives.
- Manages day-to-day escalations related to all patient support programs, working directly with the Hub and patient experience and field teams, as needed.
- Work in conjunction with legal, regulatory and compliance personnel to ensure adherence of all programs to business requirements, rules of engagement, and compliance policies.
- Ensure HUB services quality assurance training, monitoring and remediation.
Benefits
- Competitive compensation for your work
- Generous time off policy
- Opportunity to broaden your horizons by attending popular conferences
- Emphasis on work/life balance
- Collaborative and team-oriented environment
- Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
- A competitive 401(k) match to support your financial future.
- Tuition and wellness reimbursements to invest in your personal and professional growth.
- A comprehensive medical, dental, and vision package to prioritize your health and well-being.
- Additional recognition awards to celebrate your achievements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
