Associate Director of Student Accounts

The Chicago School of Professional Psychology

8d • $70,000 - $80,000 • Remote

About The Position

Associate Director of Student Accounts The Community Solution Education System Job Title: Associate Director of Student Accounts Department: Student Accounts Job Purpose: The Associate Director of Student Accounts provides strategic leadership and operational oversight for the Office of Student Accounts across the colleges of The Community Solution. This position directs and mentors a team of student accounts advisors, develops and implements departmental processes and procedures, and ensures compliance with institutional, federal, and state regulations. The Associate Director serves as a collaborative partner with the Registrar's Office, Academic Advising, and Title IV Financial Aid Administration to support holistic student success. This role also leads staff training and development efforts, ensuring a knowledgeable, high-performing team. The Associate Director is student-centered and has a strong command of customer service and the student finance lifecycle. Position responsibilities include, but are not limited to:

Requirements

• Demonstrated knowledge of business and management principles, including strategic planning, resource allocation, and human resource modeling, with the ability to translate organizational goals into actionable team outcomes.
• Proven ability to apply, adapt, and enforce policies and procedures to achieve specific operational and compliance objectives.
• Excellent customer service skills, including the ability to maintain quality standards and evaluate student satisfaction.
• Strong verbal and written communication skills, with the ability to clearly explain complex financial information to students and staff.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.
• Strong critical thinking and decision-making skills, with the ability to handle complex or sensitive situations with confidence
• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment
• Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field required.
• Minimum of 3 years of progressive experience in higher education, accounting, finance, or a related field, with a demonstrated track record of growth and increasing responsibility.
• Supervisory or people management experience, including coaching, performance evaluation, and team development
• Experience with student records management systems such as Banner, Anthology Student, or PeopleSoft.
• Experience working under and interpreting federal and state regulations related to student aid disbursement, billing, and account management.

Nice To Haves

• Master's degree strongly preferred.
• Prior experience in a student accounts, bursar, or financial services environment within a higher education setting.

Responsibilities

• Co-manage the day-to-day operations of the Student Accounts Office, ensuring efficient workflows, service consistency, and a high-quality student experience.
• Oversee the assessment and posting of all tuition and fees, including manual posting of items not captured through automated systems, ensuring accuracy, completeness, and compliance with institutional billing policies.
• Conduct weekly quality assurance reviews of Title IV credit balances, ensuring accuracy and compliance with federal financial aid regulations
• Develop and deploy proactive engagement strategies to guide students toward timely commitment to financing plans, reducing barriers to enrollment and retention.
• Analyze billing hold trends within CNS, partnering with college Student Services teams to develop data-informed strategies that support student retention and re-enrollment.
• Monitor past-due student accounts and oversee advisor outreach, ensuring consistent follow-up and timely resolution.
• Develop and execute targeted student communications to address outstanding balances, billing updates, and financial deadlines in a clear and student-centered manner.
• Supervise and evaluate team performance through regular QA reviews of advisor calls, form processing, and customer service scorecards, fostering a culture of accountability and continuous improvement.
• Lead new hire onboarding and training, equipping incoming staff with the knowledge and tools to deliver exceptional student financial services.
• Serve as the primary escalation resource for complex or sensitive student inquiries, providing timely resolution and guidance to Student Accounts Advisors.
• Compile and distribute monthly KPI reports related to email and phone volume, translating data into insights that inform staffing and service delivery decisions.
• Perform additional duties as assigned by the Director of Student Accounts.

Benefits

• This opportunity is budgeted at $$70,000 - $80,000 base compensation.
• Additional compensation factors may impact total compensation.
• To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.
• https://www.tcsedsystem.edu/careers/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level