Associate Director, Operations & Student Engagement

Georgia State University • Atlanta, GA

4d

About The Position

Reporting to the Director of Annual Giving, the Associate Director of Operations & Student Engagement will oversee Annual Giving operations, serving as a point of contact to internal and external collaborators, ensuring execution of annual giving marketing and outreach projects using project management tools to track deadlines, responsibilities, and deliverables, as well as oversee the student engagement program.

Requirements

• Bachelor’s degree and two years of solicitation of gifts up to $25,000; or a combination of education and related experience.

Nice To Haves

• Outstanding verbal, written, and interpersonal communications skills.
• Ability to establish and maintain good working relationships with internal and external stakeholders.
• Ability to work with a high degree of flexibility and attention to detail in a highly collaborative, fast-paced, goal-oriented environment.
• Experience in Annual Giving, Donor Relations, or Higher Education Fundraising, Direct Marketing, and/or Project Management.
• Experience recruiting, training, and supervising students in a higher education setting.
• Track record of successfully soliciting gifts up to $25,000.
• Experience using a fundraising CRM (Salesforce, Raiser’s Edge/NXT, etc.).
• Experience using annual giving software (Double the Donation, ThankView, etc.).
• Knowledge of Microsoft Excel and basic formula functions such as V-lookup.

Responsibilities

• Facilitate vendor management by soliciting quotes, setting up campaigns vendors and managing contract renewals.
• Maintain digital files and oversee Ascend database maintenance by updating campaigns and submitting relevant reports/updates to Advancement IT or Gifts & Records.
• Assist in creating/updating annual giving reports, presentations, dashboards etc.
• Spearhead and manage segmentation strategy and planning.
• Proofread and format appeal content for accuracy and consistency across channels.
• Work closely with Assistant Director and IT to ensure timely delivery of data and campaign uploads in Ascend.
• Manage postproduction – submit invoices, download/disseminate proofs and reports, update CRM and statuses in project management software, etc.
• Develop annual engagement strategy, create a calendar of student-led initiatives, including peer-to-peer campaigns Georgia State Day, and plan and coordinate activities
• Recruit, train and provide day-to-day supervision of student assistants
• Design onboarding and training materials to ensure students understand fundraising principles, donor stewardship, and digital engagement tools.
• Set and track metrics, assess program impact on donor participation and revenue, and prepare reports and recommendations for improving student engagement strategies.
• Conduct regular check-ins and performance evaluations; offer professional development opportunities.
• This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonably related business duties if requested by the supervisor. Job descriptions are reviewed periodically and may be revised if deemed necessary.
• Individuals will also be required to work some nights and weekends, when necessary, travel (via plane, train, or car) at least 15%25 of the time within and outside of the state of Georgia.

Benefits

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with cross-campus and external partners
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

What This Job Offers

• Job Type: Full-time
• Career Level: Director