Associate, DTC Customer Experience (Temporary)
About The Position
Wonderful Wines, the premium wine division of The Wonderful Company, unites three iconic wineries — JUSTIN Vineyards & Winery, Lewis Cellars, and Landmark Vineyards — under one visionary umbrella. Known for innovation, entrepreneurial drive, and relentless pursuit of excellence, our mission is to craft extraordinary wines and unforgettable experiences. From JUSTIN’s Bordeaux-style blends in Paso Robles, to Lewis Cellars’ award-winning Cabernet Sauvignon in Napa Valley, to Landmark’s expressive Sonoma Coast Chardonnay and Pinot Noir our portfolio showcases the best of California’s winegrowing regions. As part of The Wonderful Company — a Fortune Top 100 Place to Work and PEOPLE’s #1 Company That Cares we’re committed to making a difference for our people, our planet, and our customers. The JUSTIN Wine Society team is seeking a full-time Associate, DTC Customer Experience for a temporary 2-3 month assignment. This individual will be responsible for providing excellent customer service and support to our wine club members for all three wine brands: JUSTIN, Landmark, and Lewis via a variety of omnichannel platforms, including phone and email. This Associate will support the Manager, DTC Experience, and the Sr. Associate, DTC Customer Experience, with daily and special tasks.
Requirements
- 2 years sales, hospitality and/or marketing/public relations experience in the wine industry preferred
- Proven success working in a customer service and/or sales position or industry
- Proficient with Microsoft Office -- especially Excel, Outlook and PowerPoint
- AA degree from an accredited institution
Nice To Haves
- Knowledge of Commerce7 or similar, a plus
- Wine Certification (WSET, CMS, CWS) a plus, but not required
Responsibilities
- Ensures world-class customer service is provided in all facets of omnichannel communications (to include telephone, email, live chat, text, in person) with all members and customers
- Displays concierge-level service style when interacting with members, customers, vendors, and colleagues
- Actively recruits members to join wine clubs for all three brands
- Actively sells wine to existing members and customers
- Works with Manager, DTC Experience to resolve logistics issues including deliverability, compliance, returns, and damages
- Works with Manager, DTC Experience to manage seasonal club charges, decline capture, and new member inclusion and recruitment
- Engages with external departments and vendors as needed in support of Wine Society eCommerce and Club requirements
- Proactively supports Manager, DTC Experience in all daily ecommerce and club order systems, shipping, and customer service tasks and goals
- Works with Manager, DTC Experience to manage customer tags, to include employee and special pricing qualifications
- Maintains accurate record-keeping and CRM database information
- Participates in on-property events and executes off-site events, as needed
- Accommodate a varying schedule throughout the year as determined by the ebb and flow of traffic to our different business units
- Must be willing to work rotational schedule, including weekends, as needed
Benefits
- Wine and Merchandise Discounts
- All the FIJI water you can drink at work
- Wine Education Program
- Fun Work Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
