Associate, Field Service Group

RBC•Minneapolis, MN

11d•$50,000 - $80,000

About The Position

What is the opportunity? The primary purpose for this position is to provide Field and Client facing customer service and support through innovative solutions. Associate will assist and provide accurate information to clients and field users. Associate will keep diligent records of all interactions with the field and end clients. They will need to maintain queue and hold time standards. Associate is responsible to keep current on changes to business processes and the technology that impacts the client and field they support. What will you do? Provide accurate information on business processes that the associate supports Accurately record and escalate technology issues to the appropriate application owner Leverage and retain firm resources on infoNET, InfoWorks, and AdvisorWorks Research, respond, and follow-up as required to questions from other teams within Operations, other RBC Business Units, external customers or industry participants Escalate questions to the appropriate senior associates within FCSS Reduce risk by suggesting process changes or modifications as appropriate. What do you need to succeed?

Requirements

4-year degree from an accredited university (or equivalent) OR high school diploma (or equivalent)
2+ years of customer service experience
Effective problem identification, analytical, and resolution skills along with proficient computer skills in Windows-based software products
Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail
Ability to handle multiple priorities in a fast-paced and deadline driven environment

Nice To Haves

4-year degree from an accredited university in business, finance or related field.
1+ year business, finance, customer service and/or accounting/bookkeeping experience

Responsibilities

Provide accurate information on business processes that the associate supports
Accurately record and escalate technology issues to the appropriate application owner
Leverage and retain firm resources on infoNET, InfoWorks, and AdvisorWorks
Research, respond, and follow-up as required to questions from other teams within Operations, other RBC Business Units, external customers or industry participants
Escalate questions to the appropriate senior associates within FCSS
Reduce risk by suggesting process changes or modifications as appropriate.

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
Leaders who support your development through coaching and managing opportunities.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to do challenging work.
Opportunities to build close relationships with clients.
The expected salary range for this particular position is $50,000-$80,000, depending on your experience, skills, and registration status, market conditions and business needs.
You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high-performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value