Associate, Fulfillment (East Coast)

Chomps • Atlanta, GA

37d • $80,000 - $85,000 • Hybrid

About The Position

As the Associate, Fulfillment (East Coast) you will play a critical role in ensuring our order fulfillment strategy is flexible, right-sized for our growth plans, and provides best-in-class execution and service levels for our valued customers. The ideal candidate is a strategic thinker with a readiness to learn and build systems to accelerate Chomps towards our rapid growth objectives. This is an exceptional opportunity for an ambitious individual with a background in customer supply chain management and/or third-party logistics (3PL) relationship and performance management, capable of both individual contribution and leadership in an entrepreneurial environment.

Requirements

• Bachelor's degree in Supply Chain, Operations Management, Business or related field
• 3+ years of experience in 3PL fulfillment management and/or distribution management
• Located in the Atlanta, GA area with willingness to travel to partner site at least 20% of the time and to other locations across the country
• Retail/Wholesale fulfillment experience required
• Highly proficient in MS Excel
• Experienced ERP user (SAP, NetSuite, MS Dynamics)
• Ability to quickly grasp new concepts, multitask, maintain focus, and adapt to a variety of challenges in a fast-paced environment; you like building game changing systems
• Have an entrepreneurial mentality with a 'self-starter' approach
• An adept problem solver who seeks creative solutions, with a consistent attention to detail
• Strong analytical skills
• Capability to manage your workload effectively, meet deadlines, and deliver high-quality output
• Highly organized and a strong communicator with demonstrated cross-functional experience
• A leader and team player: ability to work and make decisions autonomously while fostering collaboration and engagement within Logistics, Operations, and broader Chomps organization to ensure alignment
• Handle detailed procedures in a time-constrained environment
• Experienced with creating SOPs and other process documentation
• Excellent written and verbal communication skills
• Can work independently and as part of a team

Nice To Haves

• PowerBI experience is a plus

Responsibilities

• Own end-to-end fulfillment operations for wholesale customer orders in the Southeast region.
• Knowledge of EDI transactions and manual order flow to streamline order and data flow.
• Utilize external systems and partner portals (i.e WMS, TMS) to run reports and conduct fulfillment analysis.
• Perform wholesale MOQ analysis and ensure customer compliance, providing data-driven recommendations.
• Support the fulfillment and order management processes within NetSuite for regional orders, including entering and tracking order status through delivery.
• Drive operational excellence across all warehouse activities, including inbound receipt, inventory accuracy, and outbound shipping (LTL, FTL, parcel), ensuring reconciliation across internal working files.
• Support daily and month end close transaction review and reconciliation.
• Manage order allocation in partnership with Sales, BAT, and Planning teams to ensure timely and accurate fulfillment.
• Collaborate with the Logistics team to support transportation planning.
• Lead the onboarding and integration of new fulfillment location within the network, preparing site for steady state operations and transition to vendor management.
• Own fulfillment compliance tracking, reconciliation, and enforcement of SOPs, including adherence to customer routing guides.
• Establish consistent on-site presence to partner with 3PLs to ensure alignment with documented playbooks and executing customer routing guide standards.
• Coordinate with site leadership to implement productivity and continuous improvement initiatives, including technology and process enhancements.
• Serve as the primary internal contact for executing FSQA and Inventory Control processes at the location level.
• Ensure accurate receiving, adherence to FEFO practices, and strong inventory controls across all facilities.
• Monitor and manage 3PL performance across key metrics: on-time fulfillment, OTIF, order accuracy, inventory accuracy, dock-to-stock time, and cost per order.
• Maintain proactive communication with 3PL teams to resolve issues and support continuous improvement.
• Analyze monthly invoices from 3PL fulfillment center, and manage review and accrual process.
• Audit 3PL spend against contracts and budgets; identify inefficiencies and drive corrective actions.
• Support Quarterly Business Reviews (QBRs) with 3PL partners to assess performance, align on goals, and implement improvements.

Benefits

• full-time team members receive medical, dental, and vision insurance, 401K 6% match, and monthly reimbursements for wellness and home office.
• Unlimited PTO and 11+ paid holiday days.
• Hybrid & flexible remote schedule.
• Paid maternity and paternity leave.
• Bi-annual total team in-person activities.
• Company-wide Continual Education budget.
• Unlimited snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees