Associate Guest Service Representative - Sanford Medical Center - FT
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Greets and assists patients, families and visitors in a courteous manner. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Displays extraordinary professionalism and tact during stressful and busy times.
Requirements
- High school diploma or equivalent preferred.
Responsibilities
- Responds to patients with empathy using positive interpersonal skills.
- Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations.
- Monitors traffic in patient drop off areas.
- Provides city information to patients and visitors about available lodging and area business.
- Possesses ability to push a wheelchair and understand the proper use of body mechanics as necessary.
- Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas.
- Assists healthcare staff in discharging patients.
- Keeps lobby in reasonable order.
- Possesses ability to work outside in all kinds of environmental elements.
- Demonstrates ability to problem solve.
- Displays ability to use good judgement during unusual circumstances.
- Displays positive attitude and ability to learn quickly, adapting to change.
- Strong ability to communicate with patients, family members, visitors and others.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
