Associate, Guest Services

UNITY SCHOOL OF CHRISTIANITY • Unity Village, MO

1d • $18 • Onsite

About The Position

Provide assistance to guests and visitors in making reservations, check in and out and offer a customer-friendly lodging environment.

Requirements

• High School Diploma/GED Equivalent
• Able to acquire and apply knowledge, skills, and experience to accomplish results.
• Able to provide high quality service while consistently seeking ways to improve outcomes and enhance service.
• Able to promote a safe and inclusive environment of integrity and honesty.
• One-year hotel/motel or guest services experience
• Phone system experience to adequately accept incoming calls, transfer, and supply interdepartmental support
• Customer service skills
• Former cash handling/cashier experience
• Verbal and written communications skills experience to successfully interact with all levels of the organization and variety of guests and visitors.
• Basic office skills include use of office equipment, room set-up, and work order requests.
• Basic end user of MS Office: MS Word, MS Excel, MS Outlook
• Basic user of keyboarding and demonstrated data entry skills
• Complete pre-employment skills testing: MS Word, Data Entry A/N, Basic Office Skills
• Valid Jackson County Food Handler’s Permit (training provided)

Nice To Haves

• Former cleaning or physical labor-intensive experience, preferred.
• Former experience with hotel management software, preferred or the demonstrated ability to learn and operate the system.
• Fluent reading, writing, and speaking bilingual skills (Spanish/English) required, only when indicated.

Responsibilities

• Accept in bound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.
• Perform check-in and check-out procedures via electronic hotel management system.
• Post payments, balance receipts and prepare lodging reports daily; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
• Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.
• Regular and reliable attendance at the worksite and adhere to assigned schedule. – this position is not a remote or telecommute position.
• Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
• Utilize electronic time management system to input time, attendance and paid off request
• Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.
• Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.
• Work overtime, weekends and holidays, as business necessity dictates.
• Communicate with other local hotels, and various Unity departments, as requested.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED