Associate Help Desk Engineer

Kestra • Austin, TX

18h

About The Position

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.
Lead with Purpose. Partner with Impact.
As a Help Desk Engineer, you will report to the Associate Manager, Help Desk. You will provide support to our internal employees and leaders in the financial services industry across the country. You will be the primary contact for personnel looking for technical assistance across multiple systems by phone, email, and in person. You will be empowered to provide first-class support and creative solutions to facilitate a productive operating environment for our teams.

Requirements

• Bachelor's degree or applicable experience
• Active Directory management (1-3 years)
• Microsoft Autopilot (1-3 years)
• Microsoft Deployment Tool imaging console (1-3 years)
• Hardware knowledge workstations/laptops (1-3 years)
• File manipulation, shared files/folders networking (1-3 years)
• Experience supporting both Microsoft and Mac operating systems (1-3 years)
• Experience with Microsoft Macros (creation and installation)
• Or equivalent certifications/education
• Enterprise-level Antivirus experience
• Enterprise-level VPN experience
• Experience with multiple technologies, including operating systems, wireless networks, security software, imaging software, and databases.
• Experience with PC hardware build and troubleshooting.
• Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra.
• Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Nice To Haves

• CompTIA/Microsoft certification is beneficial

Responsibilities

• Maintain and troubleshoot PC network connectivity to provide maximum uptime.
• Follow standard Help Desk operating procedures
• Log all support requests using a request tracking platform
• Research and make recommendations for new software, solutions, and hardware.
• Set up and test machines for users.
• Respond to user hardware and software problems.
• Under the supervision of the supervisor, research, download, and test patches, upgrades, and service packs for all hardware and software.
• Test and document corporate projects as assigned by leadership.
• Help with email configuration on mobile devices.
• Train new team members and staff.
• Manage Microsoft 365 email hosting.
• Promote a positive environment for our team.

Benefits

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level