Associate Implementation Engineer

Visa•Atlanta, GA

3h•Hybrid

About The Position

In your role as an Associate Implementation Engineer, Featurespace you will be joining a fast-growing team working on solving real-world problems, helping catch fraudsters and money launderers. This is an entry-level role that would suit a recent graduate with 6-18 months' experience, or someone who has gained relevant professional skills/qualifications in a different industry. You will be working directly with some of the biggest financial institutions in the world under the guidance of more experienced Implementation Engineers to configure and deploy our real-time machine learning platform across the world. Your combination of interpersonal skills and technical knowledge will help you troubleshoot issues integrating our technology stack with the customer's infrastructure whilst keeping our customers happy. You'll be able to quickly gather the information needed to deliver new features and functionality and debug problems whilst remaining calm and collected. On the way, you will gain an understanding of what it takes to deliver enterprise-grade technology to prepare you for future roles, and you'll be exposed to a wide range of cutting-edge technologies in a continuously evolving product. As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

Requirements

Minimum of 6 months of work experience or a Bachelor's Degree
Good degree in STEM, e.g. Computer Science, Physics, Mathematics, Engineering, or equivalent professional training and experience.
Creative problem-solving skills and the ability to quickly pick up novel concepts.
Strong oral and written communication skills, including the ability to explain technical concepts to a range of different audiences – from highly technical to non-technical business owners.
In-depth familiarity with computers and technology.
Ability to handle multiple concurrent projects and priorities, and to stay calm in escalations.

Nice To Haves

2 or more years of work experience
Experience with Linux and shell scripting.
Experience with source control, database architecture, and one or more programming languages (Java and python preferred).
Familiarity with GenAI and how to leverage it to improve efficiency and quality in a technical and business environment.

Responsibilities

Working as part of a team responsible for the end-to-end technical deployment and configuration of our award-winning ARIC platform, on-premise or hosted in the cloud.
Understanding how to configure and deliver components across our technology stack to meet the requirements of our customers - this includes MongoDB, Kafka, ElasticSearch and many more technologies in complex clusters.
Designing and writing test cases to ensure the quality of configuration delivered to customers.
Working directly with customers to support installation, upgrade and testing of our solutions.
Helping us scale by identifying where we could re-use artefacts across projects.
Contributing to improving processes, training, and documentation across the team.
Occasionally travelling on-site to a customer’s environment.