Associate Installation Project Manager

Johnson & Johnson Innovative Medicine•Warsaw, IN

2d•$65,000 - $104,650

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech DePuy Synthes is recruiting for an Associate Installation Project Manager, located in or near Warsaw, Indiana. In this role you will serve as the key interface for planning and managing the customer preparation process for all capital equipment. Manage each new equipment installation, equipment relocation, or equipment return in relation to planning, construction and equipment deliveries as well as providing on going projections for site ready date, equipment delivery date, and forecasted installation completion dates. Provide direction and mentoring to Installation Project Managers.

Requirements

Bachelor’s degree in business or STEM field required. Advanced Degree preferred.
1+ years coordinating installation projects within the Medical Device Capital Equipment or SaaS industry as an installation coordinator.
Must have existing strong working knowledge of DePuy Synthes systems (SalesForce), MDS&R, third party shipping and tracking portals, and all processes required to expertly fulfill this job with limited to no daily oversight from date of hire. This experience must encompass how these systems function within DePuy and you must be able to provide guidance to cross functional team members when roadblocks are encountered within this systems.
Required to have functional knowledge of processes developed an in place for complex coordination requirements, contacts, touchpoints, and procedures across multiple DePuy Synthes Business (requirements differ between each) for Joints, Spine, Trauma, and Sports.

Nice To Haves

Must be extremely flexible, able to identify regular deviations from process that develop with capability to rapidly resolve these deviations, able to work under regular pressure and ambiguity, and able to do so with potentially regular cross functional team member changes that reset experience levels within the organization. Through this ambiguity you must remain the central focal point and SME for continuity and experience for the entire cross functional team in order to maximize revenue recognition within the business.
Able to develop experience coordinating turnkey medical capital equipment projects.
Must possess a technical background strong enough to understand site and equipment technical requirements (HVAC, electrical, mechanical, environmental) to include reading of site specific floor plans, drawings, specifications and working knowledge of CAD.
Able to manage own work and accomplish objectives through others without supervision.
Direct experience leading the installation processes for medical capital equipment or SaaS equipment from the point of pre-sale through installation completion and warranty initiation.
General experience using Microsoft applications (e.g., Word, MS Projects, Excel). Familiarity with Gant charts and other project tracking methods.
Keen understanding of equipment power requirements in diverse customer environments.
Proven ability in developing and maintaining effective internal and external working relationships.
Strong working knowledge of installation process and equipment application.
Proven ability with project management.
Demonstrated excellent organizational and communication skills.

Responsibilities

Review and verify capital equipment system and site records, received via Salesforce following the Depuy Synthes Sales Team site evaluation process, with Depuy Synthes Sales Representatives and External Customer Contacts. Ensure that site readiness requirements and proper turnaround time expectations are set with both external customer and internal customer, that customer expectations are noted, and that customers are aware of installation project management processes from the point of initial IPM contact through to equipment delivery and installation.
Forecast revenue timing for projects within your sales regions. Obtain Customer acceptance of understanding for Depuy Synthes Site readiness criteria. Manage Depuy Synthes and Customer/Contractor established timelines to ensure established timeframes and site readiness dates are met. Ensure equipment is not delivered until the site meets minimum site readiness standards. Escalate any challenges in site readiness to Senior Manager, Service Sales and Commercial, as well as Sales & Service Management prior to equipment delivery.
Manage equipment backlog to accelerate the order to cash cycle of the backlog while maintaining a high level of customer satisfaction. Notify Senior Manager, Service Sales and Commercial of equipment backlog without clear path to installation and revenue.
Coordinate and participate in internal pre- and post-installation meetings to ensure all sales order issues are identified and site preparation is completed to Depuy Synthes specifications. Resolve issues encountered and implement corrective actions while communicating to all parties affected.
Initiate, lead, and document communication with customer/customer’s agents and Depuy Synthes Sales and Service personnel involved in each new equipment installation. Includes written concurrence relative to milestones and timelines.
Travel to equipment installation locations if needed and approved by management; manage meetings and evaluation of Field Evaluation Forms to ensure proposed equipment locations will meet Depuy Synthes specifications and regulatory compliance.
Direct and lead the customer through equipment delivery and installation process. Make appropriate suggestions / recommendations to the sales team with respect to equipment location to ensure clinical functionally of the equipment as well as serviceability. Includes obtaining customer agreement on any drawings or documentation that may develop now or in the future.
Responsible to meet or exceed overall project timelines while maximizing installation efficiencies and customer satisfaction.
Comprehensive knowledge and ability to navigate local and federal codes relating to the installation of medical imaging equipment.
Review and/or facilitate coordination of Turnkey opportunities (e.g. review Scope of Works/Divisions).
Manage Depuy Synthes turnkey projects around Capital Equipment that may develop in the future as required to completion.
Able to manage own work and accomplish objectives through others without supervision.
Manage competing internal and external stakeholder agendas, needs, expectations, and differences to quickly resolve conflicts and progress equipment to installation and revenue recognition under guidance from Sr. Installation Project Management or direct line manager. This developing cross functional skillset will encompass experience within contracting, deal desk, commercial, sales (internal and distributor), supply chain, distribution, external shipping, service organization and customer clinical and administrative teams.
Position may require opportunities and expectations to learn generalized aspects of service maintenance, sales order patterns, and the ability to gather and process information for development of data analytics to be used in business improvement processes and discussions.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year