Associate IT Help Desk Technician

GILLIG•Livermore, CA

13h•$26 - $35•Onsite

About The Position

The Associate IT Help Desk Technician will administer all aspects of GILLIG’s end user profile, email, workstation, phone and installed applications. They will assist with Technical Support and Senior System Administration staff problems/issues that have been raised to second-tier support. Under direct supervision, they serve as first point of contact for technical issues and questions as well as users needing technical support. This role will be located in our Livermore CA office

Requirements

Minimum 1-2 years Help Desk experience
Ability to lift 25 lbs.
Minimum 1-2 years Help Desk experience
BA/BS in Computer Science or related field (preferred)
Standard start time: 5:00AM or 5:30AM (negotiable to 6:00AM)
Prolonged periods of sitting/standing at a desk and working on a computer
Regularly required to sit, stand, and walk and occasionally kneel or squat
The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation
Must be able to navigate manufacturing environment, comfortable around heavy machinery, tools, etc.
Must be able to wear Personal Protective Equipment, (i.e. safety glasses, bump caps, hearing protection, etc.)

Nice To Haves

BA/BS in Computer Science or related field (preferred)

Responsibilities

Maintain and Install workstations, ensuring maximum uptime with minimal rework
Create and maintain user profiles in Active Directory and application repositories
Create and maintain accurate knowledge base for problem resolution
Maintain and close IT Tickets within target time and follows up to ensure issues are completely resolved
Install and maintain applications
Ensure sensitive information is secured
Provide feedback and ideas on improving IT Services