Associate, Logistics

TerraCycle•Aurora, IL

1d•Hybrid

About The Position

TerraCycle Overview TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse. Operating in 20 countries, including 12 in Europe, TerraCycle works with manufacturers, retailers and end users to implement turnkey recycling programs through a range of public-facing services for hundreds of everyday waste streams that other waste management companies are unable to recycle. In 2019, TerraCycle introduced Loop - a platform that allows brands, retailers and consumers to move from a disposable to durable supply chain, enabling consumers to responsibly shop for a wide variety of commonly used products in reusable packaging. Since its debut, Loop has developed into the leading global reuse platform and is available in France, the United States and Japan. TerraCycle and Loop have received hundreds of awards and recognitions and have been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others. Job Overview The Associate, Logistics works to support the overall Logistics Department. This individual should be highly organized and possess stellar written and verbal communication skills. Must have a high regard for customer satisfaction, be a team player, and can think quickly on their feet.

Requirements

Must be resourceful, organized, and able to provide exceptional customer service
Possesses critical thinking and problem-solving abilities
Proficient in Microsoft Office, Google Suite, and SAP
Must possess positive, effective verbal and non-verbal communication skills
Must possess emotional intelligence with outstanding interpersonal skills
Familiarity with DOT compliance and best practices

Nice To Haves

Experience within shipper portals - FedEx, UPS, etc

Responsibilities

Answer customer inquiries, with customer service as a top priority through all interactions
Documentation & Compliance: Prepare, review, and maintain accurate shipping documents (bills of lading, customs paperwork)
Develop a general understanding of customer specifics including site needs and pricing
Schedule/monitor shipments, costs, timelines and productivity keeping in mind customer specifics
Communication & Service: Serve as the point of contact for clients, vendors, and internal teams regarding shipment status, resolving issues as they arise.
Address and resolve shipments problems or delays with the transporters and / or the customers
Collaborate with operations internally and externally with customers, suppliers and 3rd party partners to ensure logistics standards are met.
Accurately and efficiently provide shipping quotes to the sales / operations teams
Comfortability with equipment management including preventative maintenance and repair
Help to build full, efficient routes by reaching out to existing customers to see if they have any materials to be picked up
Recommend process improvements for area of responsibility
Report compliance matters to appropriate manager