associate manager, Experiential Coffee Bar - Chicago Reserve Roastery

Starbucks Coffee Company•Chicago, IL

About The Position

Responsibilities and essential job functions include but are not limited to the following: Responsible for coaching and developing hourly partners to achieve business goals. Manages through unusual events to keep the store and zones operating to standard. Provides coaching and direction to the store team to take action and to achieve operational goals. Develops a positive, respectful, productive and professional work environment. Works with the operations manager(s), sr operations manager and store director to help inform and develop strategic and operational plans for the store team, managing execution and measuring results. Supports operations manager(s), sr operations manager and store director in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives. Develops and maintains positive working relationships with partners. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Develops understanding and usage of all operational tools, systems and processes to plan for and achieve operational excellence in the store. Proactively identifies problems, embraces problems as challenges to solve and coaches hourly partners to do the same. Solicits customer feedback to understand customer and community needs. Uses discretion in accessing external resources to support store operations. Resources include but are not limited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services. Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Ensures compliance with applicable federal, state and local laws and regulations. Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards. Maintains regular and consistent attendance and punctuality. Ability to carry 35lb on a consistent basis Ability to read, understand, follow, and enforce safety

Requirements

Ability to carry 35lb on a consistent basis
Ability to read, understand, follow, and enforce safety

Nice To Haves

College degree or a closely related field may substitute for a portion of the required experience
Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred
Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community
Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
Additional languages beneficial

Responsibilities

Responsible for coaching and developing hourly partners to achieve business goals.
Manages through unusual events to keep the store and zones operating to standard.
Provides coaching and direction to the store team to take action and to achieve operational goals.
Develops a positive, respectful, productive and professional work environment.
Works with the operations manager(s), sr operations manager and store director to help inform and develop strategic and operational plans for the store team, managing execution and measuring results.
Supports operations manager(s), sr operations manager and store director in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives.
Develops and maintains positive working relationships with partners.
Develops understanding and usage of all operational tools, systems and processes to plan for and achieve operational excellence in the store.
Proactively identifies problems, embraces problems as challenges to solve and coaches hourly partners to do the same.
Solicits customer feedback to understand customer and community needs.
Uses discretion in accessing external resources to support store operations.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Ensures compliance with applicable federal, state and local laws and regulations.
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards.
Maintains regular and consistent attendance and punctuality.