Associate, Member Contact Center

NRECA•Lincoln, NE

1d•Hybrid

About The Position

Make a Difference at NRECA and Join Us! Are you passionate about helping others and making a meaningful impact? Join a team that’s proud to be named one of Lincoln’s Best Places to Work! At NRECA Lincoln, we’re looking for a compassionate and detail-oriented Associate, Member Contact Center. About NRECA NRECA is a unique national trade association providing advocacy, financial services, and business support services to over 900 consumer owned electric cooperatives across the country. NRECA employees are united by our mission, inclusive culture, collaborative workplace, and commitment to service excellence. As a “best place to work” employer, we operate with integrity, transparency, and a spirit of innovation. About the Insurance & Financial Services Team Join a dynamic and inclusive team that administers industry-leading employee benefit plans. Our work is diverse, intellectually engaging, and deeply impactful. We foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you. Job Summary Responsible for providing prompt and courteous customer service and information to members, colleagues, and unrelated parties regarding NRECA's benefit and pension plans and other NRECA activities, such as cooperative.com. Is resourceful and collaborative in adhering to call volume standards while maintaining the highest standards of quality service to internal staff and the membership. Position is eligible for NRECA’s hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Requirements

High School diploma or GED equivalent
Telephone experience, preferably in an inbound call center.
Ability to comfortably navigate multiple computer applications throughout the day.
Excellent customer service skills.
Attention to details.
Effective problem-solving, communication, and interpersonal skills.
Work the late shift, 10:15 a.m. – 7:00 p.m., M-F
Ability to report to the office when required.
Must live within a commutable distance from the Lincoln office.

Nice To Haves

Associate’s degree in Business preferred.
Experience answering telephone calls related to insurance/retirement plans, preferred.
Experience using call tracking software, helpful.

Responsibilities

Serve as the first level Member Contact Center Associate and handle all incoming calls and emails to NRECA.
Assists callers by either first-call resolution or by transferring the call/email to the subject matter expert.