Associate Operations Support Analyst

Citi • San Antonio, TX

1d

About The Position

The Associate Operations Support Analyst an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, they serve as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Requirements

• 0-2 years of relevant experience preferred
• Knowledge in creating and maintaining Quality Assurance documentation (test strategy & plan, test cases/scripts, defect reports/analysis, etc.)
• Proficient in Microsoft Office, with preferred experience with MS Excel
• Understanding of QA values and principles
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication

Nice To Haves

• Experience in Aspen, or other QA data repositories.
• Experience in the Financial Services is preferred
• Knowledge in Regulation Z and experience in an audit or QA role is preferred

Responsibilities

• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure all Voice Response Unit (VRU) enhancements go into production in a timely and accurate manner
• Build and run reports such as Management Information Systems (MIS) or financial forecasts and results, as needed
• Review VRU project requirements to ensure timelines are met and the quality meets and exceeds customer expectations
• Research and interpret standard information and identify inconsistencies in data or results
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release
• Prepare basic presentations for management
• Support trouble ticket resolution and the training of new and borrowed testers
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level