Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Compassion is the essential trait that drives superior health care performance. But it's just a start. At OptumCare innovative thinking is just as important. Our unique team of health care providers are an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach is designed to help physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. And that's where you come in. In this role, you'll support a clinical team that's helping patients in new and better ways while giving them a generous helping of compassion and respect. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of customer service experience
- 1+ years of basic computer software experience
- Excellent communication skills and phone etiquette
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Nice To Haves
- 1+ years of receptionist experience in a medical office
- 1+ years of experience in a health care setting
- Knowledge/understanding of CPT/ICD-10 coding
Responsibilities
- Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person
- Obtain accurate and updated patient information, such as name, address, insurance information
- Perform insurance verification on the date of service
- Obtain patient signatures for required documents
- Upload a valid Government issued state ID of patient and patient insurance cards
- Schedule and coordinate all patient appointments as directed
- Maintain an organized and clean work area, free of clutter
- Prepare all documentation and records with accuracy as directed or necessary for the patient’s care
- Meet or exceed the performance measures established by the Practice Management Dept.
- Follow established policy and procedures related to the position
- Participate and contribute to a team-based environment
- Maintain a team supportive attendance record
- Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization
- Follow OSHA/WISHA (including usage of PPE) guidelines
- Follow HIPAA regulations
- Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations
- Ability to cover other offices as needed
- Performs other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
