Associate Patient Care Coordinator

UnitedHealth Group • Baldwin, NY

15h • $16 - $29 • Onsite

About The Position

Optum NY/NJ, is seeking an Associate Patient Care Coordinator to join our team in Baldwin, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
Schedule: This is a 37.5‑hour work week
Monday: between 9:00 AM and 8:30 PM
Tuesday: between 9:00 AM and 5:30 PM
Wednesday & Thursday: between 10:00 AM and 6:30 PM
Friday: between 8:00 AM and 1:00 PM
The final schedule will be determined by the hiring manager upon hire.
Location: 650 Merrick Road, Baldwin, NY 11510

Requirements

• High School Diploma/GED (or higher)
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel and Word)
• 1+ years of customer service or healthcare related experience
• Ability to work a 37.5 flexible schedule to include: Monday: between 9:00 AM and 8:30 PM Tuesday: between 9:00 AM and 5:30 PM Wednesday & Thursday: between 10:00 AM and 6:30 PM Friday: between 8:00 AM and 1:00 PM
• Ability to travel to other offices if needed for coverage
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• 1+ years of experience working in a front office medical position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of medical terminology
• Bilingual in English & Spanish

Responsibilities

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Confirms and schedule appointments
• Follow the payment Security policy and procedures according to Optum Medical guidelines
• Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages
• Ability to maintain a work queue list- complete any pending actions i.e. referrals, scheduling appointments
• Perform referral documentation promptly
• Utilizes computer systems to enter access or verify patient data in real – time ensuring accuracy and completeness of information
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
• Responds to patient and caregivers’ inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Comply with administrative policies to ensure quality of care
• All employees are expected to keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED