Associate Product Manager

TEKsystems • New York, NY

12d • $35 - $40 • Hybrid

About The Position

We're looking for a talented and passionate Associate Product Manager to join the Onboarding Experiences Team. The role will support a Senior Product Manager in the ideation and development of our revamped Customer Onboarding Experience across our Website and Mobile App in addition to a Senior Program Manager with the support of product documentation and program operations.
The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals.

Requirements

• Ability to communicate with effectiveness and empathy
• Enthusiasm and passion for great products and demonstrated customer focus.
• Ability to take a collaborative approach to operate in a matrixed environment.
• Can-do attitude with a passion for digital products and technology
• Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions
• Curious about the why and how
• Sense of urgency and enthusiasm in developing a best in class products
• Proactive – you find a way to solve problems regardless of how unclear they initially appear
• 1-2 years of agile product development experience preferred

Nice To Haves

• Experience in financial services industry

Responsibilities

• Support Product Manager with development and launch of new features and capabilities for our Onboarding journeys in partnership with our Engineering , Design, Research, Compliance, and various Card Product Business Teams
• Work effectively with a team of developers to ensure a consistently smooth process of code deployment to market
• Be the voice of the customer and the product evangelist to users, executives, and partners
• Contribute to the Onboarding product strategy and execution of the roadmap
• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria
• Liaise with various dependent teams as required on new capabilities and channel transformation
• Author and maintain business rules documentation for Onboarding products and groom with engineering team
• Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed