This person must be proactive in leading and/or participating on cross functional teams (i.e. manufacturing, marketing, quality, engineering) with team members located in different regions, globally, to drive continuous improvement of field service knowledge management content and processes to increase the knowledge and performance of the field service organization. Support the effort for chillers systems within the Total Knowledge Management (TKM) database, ensuring accurate and accessible content. Support and maintain Product Technical Support (PTS) Sharepoint site and internal shared library. Support the Warranty Return Center with failure analysis and content creation to minimize unnecessary returns. Partnering with the Technical Communications Group, develop technical content of service literature which includes Installation and Operations Manuals, Service Manuals and Repair Parts List for centrifugal and industrial chillers. Also, support for the technical review of training materials. Document content viewer metrics and topics for ease of tracking. Produce monthly Tech Talk and quarterly Marketing in Communication (MiC) submissions to inform greater audience of current TKM tutorials and any additional content. Interact globally with internal Design Engineering, Manufacturing, Manufacturing Engineering, Supply Chain Management, Quality and Service groups as well as component suppliers regarding component failures, ensuring all recorded data is properly reflected and current. Proactively coordinate and/or assist in creating literature or instructional content to share with the field service organization for best practices fixes and troubleshooting. Adhere to the Company's Code of Conduct and Business Ethics Standards. Must adhere to all safety and personal protection requirements.