Associate Project Manager

Disco • Austin, TX

7d

About The Position

The Associate Project Manager works in conjunction with other DISCO Project Managers to provide exceptional client service and helps our clients use the DISCO product for all of their eDiscovery and investigation needs. They complete billable tasks as directed by Project Managers, manage direct customer inquiries, and provide product feature assistance to clients within the DISCO platform. They demonstrate a passion for customer service, enjoy problem-solving, and effectively communicate with a wide variety of people.

Requirements

• 1+ years of eDiscovery project management experience at a law firm, in-house legal department, or service provider
• 1+ years of working knowledge with one or more industry standard eDiscovery platforms, such as DISCO, Relativity, Recommind, or Concordance
• Successfully able to manage multiple tasks simultaneously
• Strong problem-solving skills
• Committed to providing excellent service and support
• Able to work independently and as part of a team
• Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Nice To Haves

• Experience at a Consulting firm or provided consultative solutions in eDiscovery
• Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups in your previous roles
• Experience with data collection and processing software

Responsibilities

• Collaborates with other Project Managers and DISCO team members, including cross-functional team members, such as Forensics, Data Operations, Disco Desk, and Client Success, to deliver superior service and help solve challenges for DISCO clients.
• Maintains project and data tracking to ensure that all requested work is completed correctly and deadlines are met.
• Communicates with other Project Managers and clients about project milestones.
• Develops advanced knowledge of the DISCO platform and its capabilities in order to advise clients on best practices for early data assessment, document review, production, depositions, and trial.
• Provides feedback and feature requests to the product and engineering teams.
• Builds rapport and establishes open communication with clients regarding DISCO usage, status reporting, and core product functionality.
• Acts as a DISCO ambassador at client functions.
• Delivers product training to attorneys, paralegals, and litigation support specialists.

Benefits

• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed