Associate Property Claims Representative

Michigan Farm Bureau•Lansing, MI

About The Position

Associate Property Claims Representative Objective To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To ensure that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Requirements

High school diploma or equivalent required.
Minimum one year experience with direct public contact, such as sales or service representatives required.
Must possess outstanding listening and superior customer service skills.
Must have access to high speed Internet at home if position is field-based.
Must be able to live within a defined territory.
Must possess a valid driver license with an acceptable driving record.

Nice To Haves

Bachelor’s degree with focus on construction trades, agriculture-related studies, business administration or insurance-related field preferred.
Knowledge of company and divisional policies and procedures preferred.
Designations in INS, AIC, CPCU and/or similar professional insurance designation preferred.

Responsibilities

Investigate, evaluate and control property and casualty claims under close supervision.
Acquire working knowledge of general procedures and good claim practices.
Acquire basic working knowledge of various types of buildings, construction, and repair costs and methods, repair estimating system and scoping damages.