Associate Support Director

CHSGa•Gray, GA

21h

About The Position

Join us at CHSGa Gray (Stonebrooke) – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates compassionate care and outreach to System associates at work, at home, in hospitals, or other locations during times of significant crisis or need. Serves as the System’s representative during events of grief and loss, including attendance at funerals, visitations, memorials, or hospital visits when appropriate. Provides emotional support, compassionate care, comfort interactions, and ongoing follow-up to associates and their families during times of crisis. Facilitates debriefings and emotional support sessions following critical incidents affecting associates and their coworkers. Facilitates associate and System participation in community outreach, volunteer programs, charity drives, and disaster relief initiatives. Identifies and organizes service opportunities aligned with the System’s mission and values. Assists with the associate emergency financial assistance program (“Hearts-to-Hands”), ensuring compassionate intake, eligibility review, documentation, and timely follow-up. Coordinates with HR and Finance to ensure appropriate distribution of assistance while maintaining confidentiality and dignity. Monitors trends, evaluates needs, and reports utilization outcomes to leadership. Coordinates messaging, assistance awareness, and feedback channels to strengthen Hearts-to-Hands visibility and associate engagement. Maintains a visible presence across System locations to build trust, accessibility, and cultural connectedness. Coaches System leaders on empathy practices, communication during crisis, compassionate follow-up, and caregiving etiquette. Develops communication processes and support request pathways for associates and leaders. Maintains tracking mechanisms for support requests, compassionate care encounters, impact reporting, and program improvement. Drafts communications, awareness campaigns, inspirational messaging, or newsletter content that encourages engagement. Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication Contributes to the work of committees, workgroups, project management and other collaborative efforts of the System. Performs other executive duties as necessary to ensure the success of the System.

Requirements

Demonstrated servant leadership values
High emotional intelligence, discretion, and confidentiality
Ability to comfort and guide individuals experiencing crisis or grief
Strong interpersonal communication and relationship-building skills
Ability to collaborate across diverse departments
Skilled in organizing community service and outreach events
Strong presence and professional demeanor across sensitive situations
Ability to coach leaders around compassion, empathy, and employee care
Bachelor’s degree in ministry, social services, human resources, nonprofit leadership, counseling, or related field (experience may be considered in lieu of degree)
Three (3) years of professional experience in chaplaincy, ministry, social services, employee relations, crisis response, caregiver support, or similar environment
Valid driver’s license and ability to travel across multiple service locations

Nice To Haves

Five (5) or more years of related experience
Experience working in healthcare, post-acute services, or employee care ministry roles
Professional training in pastoral care, grief recovery, crisis intervention, or counseling

Responsibilities

Coordinates compassionate care and outreach to System associates at work, at home, in hospitals, or other locations during times of significant crisis or need.
Serves as the System’s representative during events of grief and loss, including attendance at funerals, visitations, memorials, or hospital visits when appropriate.
Provides emotional support, compassionate care, comfort interactions, and ongoing follow-up to associates and their families during times of crisis.
Facilitates debriefings and emotional support sessions following critical incidents affecting associates and their coworkers.
Facilitates associate and System participation in community outreach, volunteer programs, charity drives, and disaster relief initiatives.
Identifies and organizes service opportunities aligned with the System’s mission and values.
Assists with the associate emergency financial assistance program (“Hearts-to-Hands”), ensuring compassionate intake, eligibility review, documentation, and timely follow-up.
Coordinates with HR and Finance to ensure appropriate distribution of assistance while maintaining confidentiality and dignity.
Monitors trends, evaluates needs, and reports utilization outcomes to leadership.
Coordinates messaging, assistance awareness, and feedback channels to strengthen Hearts-to-Hands visibility and associate engagement.
Maintains a visible presence across System locations to build trust, accessibility, and cultural connectedness.
Coaches System leaders on empathy practices, communication during crisis, compassionate follow-up, and caregiving etiquette.
Develops communication processes and support request pathways for associates and leaders.
Maintains tracking mechanisms for support requests, compassionate care encounters, impact reporting, and program improvement.
Drafts communications, awareness campaigns, inspirational messaging, or newsletter content that encourages engagement.
Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication
Contributes to the work of committees, workgroups, project management and other collaborative efforts of the System.
Performs other executive duties as necessary to ensure the success of the System.