Associate Tech Support Analyst
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The position takes direct calls from Radiology customers and provides support of Optum PACS to our contracted customers. The position is specifically located in the US as required for supporting our government customers. Currently, we achieve a 44%25 first-day closure rate for government customer complaints. Our objective key result (OKR) is to improve this to a 60%25 closure rate. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 3+ years of experience in a tech support environment diagnosing and troubleshooting software and/or computer systems
- 1+ years of experience in programming/ scripting/ command line
- Ability to work 8:00am – 5:00pm Eastern Time Zone or Central Time Zone
- Ability to occasionally work on call and overtime as the business requires
Nice To Haves
- Bachelor's Degree in Computer Science/Engineering OR Computer Technology Diploma
- Certification (MCSE, A+, etc.)
- Experience in a customer service environment
Responsibilities
- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
- Contribute to a fast-paced and highly collaborative team-based work environment
- Perform scheduled preventative maintenance and systems administration functions
- Identify opportunities for further team education and growth
- Participate in the creation of training materials
- Seek and suggest competence and career development opportunities to current management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
