Part-Time Associate Tech Support Analyst - LAN/WAN - 3rd Shift
About The Position
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join Publix Technology as a part time Associate Technical Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. This position is for 3rd shift and the work schedule after the initial training period will be between the hours of 12:00am - 10:00am. Shifts will be 8-hours, four days per week. Why Join Us? Operational Efficiency : Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Empowered Culture : We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.
Requirements
- High School diploma or equivalent
- 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
- Experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies
- Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recove
Nice To Haves
- CCNA, CCENT, CCNP certifications
- Experience supporting IP office telephone systems.
- Experience working with trap receivers and tracing tools.
- Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
Responsibilities
- Level 1/2 troubleshooting of the Publix network infrastructure
- Monitoring and responding to alerts from networking devices.
- Working directly with Telco vendors on circuit outages
- Escalating high severity and chronic problems to management
- Answering phones and logging incident records
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
