Associate Technical Specialist

Intertek

1d • Remote

About The Position

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an Associate Technical Specialist to join our Wisetail team. This is a fantastic opportunity to grow a versatile career in SaaS Support!
Intertek Wisetail provides a custom branded training and communication platform built to engage today’s workforce with a complete learning management system, giving customers the tools to grow their passionate workforce. Learn more at Wisetail.com
What are we looking for?
As an Associate Technical Specialist you will provide exceptional technical support to our clients. You will partner with our Client Experience and Engineering teams to investigate and resolve issues, as well as make our product better. You will expand your technical skills and your product knowledge as you provide timely, helpful and satisfying support to our clients.
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Requirements

• 1-3 years of experience in a technical support role
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills
• Understanding of web application and relational database technologies
• A passion for customer service
• Able to participate in occasional evening/weekend on-call rotation
• Ability to work between 9am to 6pm Mountain time or 10am to 7pm MT.

Nice To Haves

• BS in Computer Science, Business or related subject
• Experience with JIRA, Confluence or similar tools

Responsibilities

• Respond in a timely fashion to all client inquiries
• Create, track, and resolve support tickets
• Provide exceptional customer service in every situation
• Investigate and troubleshoot issues
• Escalate issues to the appropriate internal teams
• Provide advice and guidance to clients
• Communicate actions and status to clients and internal teams
• Contribute to internal and external knowledge base articles, FAQs, and user guides

Benefits

• medical
• dental
• vision
• life
• disability
• 401(k) with company match
• generous vacation / sick time (PTO)
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level