Associate Technology Field Services Manager

Hilton • Hollywood, FL

6d • Onsite

About The Position

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Manager, you will bring your technical skills to a hospitality company with an award-winning culture. On the Southeast Field Services team reporting to the Senior Manager Technology Field Services, you will support projects including opening new hotels and all the systems involved to do so.

Requirements

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
• Travel potentially 20% of the time

Nice To Haves

• Bachelor's Degree, or Associate's Degree plus six (6) + years of Technology related experience, or High School Degree/GED plus ten (10) + years of Technology related experience
• Three (3) + years of work experience in Technology or a related field
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
• Cisco or Microsoft certifications
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

Responsibilities

• Provide IT and Telecom support to the Diplomat and Southeast Hotel team members.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.
• Communication and close collaboration with our Field Services Teams Members is critical for success.
• Collaborate and work closely with our Field IT Team within the SE Area.
• Attend weekly scheduled meetings with our entire SE Team and other Field Services team meetings.
• The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

Benefits

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits
• At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level