Associate, Technology Services

Oaktree Capital Management, L.P. • Los Angeles, CA

1d • $90,000 - $115,000

About The Position

Oaktree is a leader among global investment managers specializing in alternative investments, with about $200 billion in assets under management. The firm emphasizes an opportunistic, value-oriented and risk-controlled approach to investments in credit, private equity, real assets and listed equities. The firm has over 1,400 employees and offices in 24 cities worldwide. We are committed to cultivating an environment that is collaborative, curious, inclusive and honors diversity of thought. Providing training and career development opportunities and emphasizing strong support for our local communities through philanthropic initiatives are essential to our culture. For additional information please visit our website at www.oaktreecapital.com. Responsibilities Key responsibilities for this role include: Field incoming IT requests from end users via phone, email, MS Teams and Service Desk system in a courteous manner. Provide prompt deskside hardware and software support for assigned offices Handle escalations from Tier 1 Image, deploy and install required hardware and software Audio visual and Meeting support Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. Prioritize and schedule problems. Escalate problems (when required) to appropriate IT department. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. Identify and learn appropriate software and hardware used and supported by the organization. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Develop knowledge base articles for end users. Perform related duties consistent with the scope and intent of the position. Qualifications At least 5 years of experience in an IT Support Role Office 365 – Outlook Client & OWA Mobility Management – iOS and Intune Knowledge of computer hardware and configuration Experience with current operating systems. Imaging with current tools Extensive application support experience. Working knowledge of a range of diagnostic utilities. Good understanding of the organization's goals and objectives. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Personal Attributes Strong attention to detail Candidate must be able to communicate well verbally and in writing. Must have proficiency in English. Be able to handle work pressure and have a calm composure. Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines. Team player with strong integrity and professionalism who can work well with others in the group. Self-starter with a proven ability to take initiative and strong problem-solving skills. Education A Bachelor's degree and/or Comp TIA+ certification required. Base Salary Range $90,000 - $115,000 In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement. The base salary offered will be commensurate with experience and/or qualifications, industry knowledge and expertise, as well as prior training and education. Equal Opportunity Employment Policy Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources. For positions based in Los Angeles For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law. At Oaktree, we focus on hiring individuals with intelligence, dedication, team spirit, integrity and a strong work ethic. We welcome the opportunity to speak with talented professionals who have relevant credentials and experience in investments, marketing and client relations, accounting, legal, compliance, information technology, administrative support and other relevant areas. Equal Opportunity Employment Policy Oaktree is committed to diversity and to equal opportunity employment. Oaktree does not make employment decisions on the basis of race, creed, color, ethnicity, national origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, past or present physical or mental disability, HIV status, medical condition as defined by state law (genetic characteristics or cancer), pregnancy, childbirth and related medical conditions, veteran status, military service, marital status, familial status, genetic information, domestic violence victim status or any other classification protected by applicable federal, state and local laws and ordinances. This policy applies to hiring, placement, internal promotions, training, opportunities for advancement, recruitment advertising, transfers, demotions, layoffs, terminations, recruitment advertising, rates of pay and other forms of compensation and all other terms, conditions and privileges of employment. This policy applies to all Oaktree applicants, employees, clients, and contractors. Staff members wishing to report violations or suspected violations of this policy should contact the head of their department or Human Resources. For positions based in Los Angeles For those applying for a position in the city of Los Angeles, the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law. , the firm will consider for employment qualified applicants with a criminal history in a manner consistent with applicable federal, state and local law.

Requirements

• At least 5 years of experience in an IT Support Role
• Office 365 – Outlook Client & OWA
• Mobility Management – iOS and Intune
• Knowledge of computer hardware and configuration
• Experience with current operating systems.
• Imaging with current tools
• Extensive application support experience.
• Working knowledge of a range of diagnostic utilities.
• Good understanding of the organization's goals and objectives.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong attention to detail
• Candidate must be able to communicate well verbally and in writing.
• Must have proficiency in English.
• Be able to handle work pressure and have a calm composure.
• Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.
• Team player with strong integrity and professionalism who can work well with others in the group.
• Self-starter with a proven ability to take initiative and strong problem-solving skills.
• A Bachelor's degree and/or Comp TIA+ certification required.

Responsibilities

• Field incoming IT requests from end users via phone, email, MS Teams and Service Desk system in a courteous manner.
• Provide prompt deskside hardware and software support for assigned offices
• Handle escalations from Tier 1
• Image, deploy and install required hardware and software
• Audio visual and Meeting support
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Escalate problems (when required) to appropriate IT department.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to help requests.
• Develop knowledge base articles for end users.
• Perform related duties consistent with the scope and intent of the position.

Benefits

• In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level