Associate Telecom Systems Administrator

University of Arkansas • Little Rock, AR

1d

About The Position

We are seeking a skilled and detail-oriented IT professional to support and maintain the organization’s enterprise communications and information systems infrastructure. This role is responsible for analyzing customer requirements, delivering high-quality technical solutions, and ensuring system performance, reliability, scalability, and security. The ideal candidate will document system interactions, evaluate the impact of changes, and conduct cost and traffic analyses to optimize resource utilization. This position involves managing multiple applications, networks, and IT systems, while troubleshooting and resolving complex technical issues. The role requires close collaboration with management, cross-functional teams, and customers to ensure seamless integration and alignment with organizational objectives. Participation in a 24/7/365 on-call rotation is required, with each team member providing one week of on-call support at a time to ensure continuous operations.

Requirements

• High School Diploma/GED with 4 years of experience maintaining, troubleshooting, and repairing IT related hardware.
• Ability to work in a team environment
• Strong written and verbal communication skills.

Nice To Haves

• A+ Certification, MTA, MCSA, MCSE
• MS Office Tools: Word, Excel, Access, and PowerPoint; and/or Microsoft Project

Responsibilities

• Analyzing customer requirements
• Delivering high-quality technical solutions
• Ensuring system performance, reliability, scalability, and security
• Documenting system interactions
• Evaluating the impact of changes
• Conducting cost and traffic analyses to optimize resource utilization
• Managing multiple applications, networks, and IT systems
• Troubleshooting and resolving complex technical issues
• Collaborating with management, cross-functional teams, and customers
• Participating in a 24/7/365 on-call rotation

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees