Associates III, Customer Support

Ingram Micro•Chandler, AZ

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Job Description Employer: Ingram Micro Services LLC Job Title: Associates III, Customer Support Job Location: Chandler, AZ Job Type: Full Time Rate of Pay: $72,842/yr. - $79,200/yr. Job Duties: Responsible for working with clients to identify their needs and work out how the company can best meet those requirements, to retain the customer long term. Understand the customer contract, technical knowledge of the services and technology, scheduling requirements, management of reporting and invoice accuracy, and coordinating onsite services within the agreed to service level agreements. Own the care of the customer relationship, connecting with key business representatives from the customer team. Work with Business Development, Global Client Executives, and customer service associates. Act as the main interface between the customer and the company’s Logistics, Operations, and other internal departments. Maintain the company’s existing relationship with the client or group of clients (channel partners) to ensure continuous business. Telecommuting /working from home may be permissible pursuant to company policy. Employer will accept a Bachelor's degree in Business Management, Global Management or related field and 3 years of experience in the job offered or in an Operations Research Analyst - related occupation. Alternatively, employer will accept a Master's degree in Business Management, Global Management or related field and 1 year of experience in the job offered or in an Operations Research Analyst - related occupation. CONTACT: Search by title and apply online at https://www.ingrammicro.com/en-us/careers/work-for-us At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com Click Introduce Yourself above to join our talent network! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.

Requirements

Bachelor's degree in Business Management, Global Management or related field and 3 years of experience in the job offered or in an Operations Research Analyst - related occupation.
Alternatively, employer will accept a Master's degree in Business Management, Global Management or related field and 1 year of experience in the job offered or in an Operations Research Analyst - related occupation.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Responsibilities

Responsible for working with clients to identify their needs and work out how the company can best meet those requirements, to retain the customer long term.
Understand the customer contract, technical knowledge of the services and technology, scheduling requirements, management of reporting and invoice accuracy, and coordinating onsite services within the agreed to service level agreements.
Own the care of the customer relationship, connecting with key business representatives from the customer team.
Work with Business Development, Global Client Executives, and customer service associates.
Act as the main interface between the customer and the company’s Logistics, Operations, and other internal departments.
Maintain the company’s existing relationship with the client or group of clients (channel partners) to ensure continuous business.