Asst Guest Services Mgr

EOS•Austin, TX

16h•Onsite

About The Position

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe Shared accountability Humility and kindness Creative problem solving Collaboration & community Do well and do good

Requirements

3+ years of front office experience in a luxury hotel or resort
1–2 years of supervisory experience preferred
Strong leadership presence with the ability to motivate and coach a team
Excellent guest recovery and problem-solving skills
Solid understanding of hotel financial metrics and labor controls
Proficiency in property management systems (Opera or similar preferred)
Flexible availability including evenings, weekends, and holidays
Service excellence and professionalism
Operational leadership
Coaching and team development
Strong communication and decision-making skills
Attention to detail in a fast-paced environment

Nice To Haves

1–2 years of supervisory experience preferred
Proficiency in property management systems (Opera or similar preferred)

Responsibilities

Assist in overseeing all front desk operations, ensuring smooth and efficient check-in, check-out, and guest services
Lead by example on the desk, modeling anticipatory, luxury-level service
Support hiring, onboarding, training, and ongoing development of Guest Services team members
Coach and provide real-time feedback to supervisors and agents
Handle escalated guest concerns and complex service recovery situations
Monitor daily reports including arrivals, departures, VIPs, group movements, and room inventory
Assist with scheduling, payroll oversight, and labor management
Ensure accuracy of billing, cash handling, and compliance with audit standards
Collaborate with Housekeeping, Spa, Engineering, Sales, and Revenue teams to optimize guest flow and occupancy
Support departmental initiatives, service training programs, and performance improvement efforts