ASST SHIFT MANAGER - SLOT OPS

Hard Rock International (USA), Inc.•Mettler, CA

About The Position

The Assistant Manager - Slot is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Requirements

High school diploma or equivalent. This knowledge and these abilities are typically acquired through a minimum of 3 to 5 years of experience in slot operations with two years in a supervisory capacity. College degree preferred
Strong leadership and interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation.
Ability to stand and sit for extended periods of time.
Ability to walk distances.
Ability to lift 30 to 40 lbs.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Nice To Haves

College degree preferred

Responsibilities

Acts as the Manager in their absence.
Ensures the enforcement of all policies and procedures and ensures daily operational efficiency of the department.
Maintains proper staffing levels based upon business volumes.
Responsible for overseeing the operational activities of the shift including interacting in a positive manner with the managers of other operational departments.
Identifies and implements procedural changes to positively affect customer service with a particular focus on improving slot service times.
Creates an atmosphere that encourages guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.
Ensures employee satisfaction by providing consistent feedback and development.
Reviews adequacy of internal security of Slot Department.
Performs other duties as assigned.