Asst Store Mgr - Service ,FT, Fair Oaks - Williams Sonoma

Williams-Sonoma•Fairfax, VA

About The Position

You’re excited about this opportunity because you will... Managing store operations through policies, inventory, and business Providing support to the Store Manager and often acting in the role of Store Manager during absences Exceeding store goals on KPI’s through setting accurate goals and daily, weekly, monthly coaching of associate team members on their individual performance Exceeding expectations in sales results and service through executing a visually inspirational store to company standards and achieving brand targets and inventory shrink goals

Requirements

Demonstrated results in managing specialty retail business environment.
Working knowledge of the General Retail Industry Award
Proven ability to meet payroll goals
Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities
Effective communication, organisation and leadership skills
Proven ability to motivate and influence others through personal actions and examples
Ability to be mobile on the sales floor, including standing for long periods.
Able to work within confined spaces such as back of house areas and stock rooms.
Able to climb ladders and use other equipment in line with safety standards.
Availability to work a minimum of two Saturdays and two Sundays in each four week period, annual inventory and entire peak holiday season (November and December).
Ability to lift and mobilise medium to large items, up to 45 kg, while utilising appropriate equipment and safety techniques.

Responsibilities

Achieve sales per hour and productivity metrics
Drive Design Services sales by motivating Design Associates to achieve sales targets
Manage and deliver to required email capture metrics
Deliver and exceed conversion targets, including motivating and coaching associates to achieve results
Ensure sell through on tasting products (Williams-Sonoma only)
Daily, weekly, monthly business analysis of departments and work to improve department selling through setting targets and coaching the team
Visual floor-set planning and execution
Execution of all visual updates and communications
Execute store standards, maintenance and recovery to company expectations daily
Ensure that SKU’s are represented on the sales floor
All supporting signage and marketing for any company promotions are executed on time
Execute social media requirements as required
Support in store events and PR events
Daily, weekly, monthly business analysis of departments and work to improve department selling through visual execution
In partnership with the Associate Manager Operations
ensure that all repairs and maintenance issues are resolved in a timely manner
supplies are ordered and store expenses managed within budget
FEFO Management (Williams-Sonoma only)
Engage, support and participate in store events, including using initiative to create meaningful events for customers
Support and drive company promotions, sale and PR events in store to ensure associate engagement and customer participation
Ensure Design Associates are providing quality estimates and meeting KPIs
Manage Customer Satisfaction Survey results and increase overall Net Promoter Score (NPS).
Train others in Engage, Discover and Connect
Deliver WHS training initiatives, and support the Associate Manager Operations to ensure training delivery compliance
Train and develop associates in visual standards, selling essentials and design services
Initiates a self-development plan to ensure continual professional development
Support with recruitment and selection of highly talented people to join store teams.
Maintain open communication and an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.
Model behaviour that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company.
Promote an environment that encourages participation, creativity, and learning.

Benefits

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacations, holidays and other time-off programs
Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Location specific sample sales
A business casual work environment
San Francisco based bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored community involvement
Various discounts on local businesses