ATM Operations & Dispute Specialist

Municipal Credit Union•New York, NY

20h

About The Position

Overview: The ATM Operations and Dispute Specialist is responsible for assisting in the daily operations of the department; primarily the processing of the ATM check deposits via Image Center and researching/reviewing ATM, ACH and Zelle Disputes via Centrix, Visa DPS, Diebold Electronic Journals, Symitar and EWS systems. The position requires focus on member service standards, compliance with Regulation E and NACHA rules, meeting organizational goals, and maintaining positive and professional relationships with members, peers, staff, and vendors. The department functions consists of ATM/ Zelle and ACH processing and working closely with the supervisor on any related issues while also assisting with member related inquires via phone or email.

Requirements

College degree or equivalent work experience.
Minimum two years of relevant work experience with a financial institution.
Working knowledge of ATMs and ATM-related operations and products.
Working knowledge of retail banking and record retention practices, rules, and regulations.
Experience in project management preferred.
Overtime as required.
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Technologically proficient.

Nice To Haves

Experience in project management preferred.

Responsibilities

Process and verify all incoming ATM check deposits via Image Center on a daily basis,
Ensure all ATM checks received from managed services vendor are accounted for on a daily basis.
Research and resolve any member disputes related to ATM transactions (Cash / Check deposits, Withdrawals or Fraud) in accordance with applicable regulations.
Research and resolve any member disputes related to Zelle Network transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations.
Research and resolve any member disputes related to ACH transactions (Fraud and Non Fraud reasons) in accordance with applicable regulations.
Ensure all captured cards received from managed services vendor are logged/shredded daily.
Prepare unmatched ATM check items in Image Center for scanning.
Prepare End of Day ATM check deposit recap.
Maintain manual and electronic transaction records and files.
Respond to member inquiries or refer to appropriate service area in a timely manner.
Participate in assigned meetings, events, and training as required.
Prepare and email/mail correspondence for ATM check adjustments and Notice of Holds (NOH).
Assist other units and departments with processing as requested by management.
Comply with departments’ policies and procedures comply with all Federal, State, and network rules and regulations, develop expertise, and maintain internal controls of the various systems, responding to changes as needed to assure efficient workflow.
Maintain sensitive and confidential information; exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations.
Advise management of any potential legal issues or credit union risk exposure.
Collaborate with department to identify efficiencies in ATM processes and recommend procedure changes as needed.
Cultivates strong working relationships and builds trust among team members.
Serve on committees and partner across the organization to implement improvements in processes.
Perform other related duties as requested and special projects as assigned.