ATM Performance Analytics & Escalations Manager
About The Position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: Oversight of: ATM performance analytics & reporting for the entire 15,000 machines in the Bank of America fleet Escalations support for chronic ATM related issues from Financial Centers/Market Collaborations with applicable teams to address instability/defects identified in production Partner with Operational Intelligence team to define/Clarify business needs for metrics monitoring/automation Engagement with third-party hardware manufacturing & maintenance vendors to support relationship, product, & performance management alongside EVM & Sourcing partners Work with security partners (SOACC) & ATM line of business on emerging risks for strategic planning and mitigation tactics
Requirements
- 5+ years of experience working in analytics and reporting, ideally with ATM performance
- Good working knowledge of Bank of America's ATM fleet operations space
- Analytical and critical thinker with ability to deep-dive data and draw conclusions
- Proficient with MS Office Tools
- Considerable experience with ESQ monitoring/dispatching tool and MyCTO SOR dashboards
Nice To Haves
- Ability to engage with and present to senior leaders within and outside of ATM channel
- Extensive experience collaborating across multiple teams
- JIRA and ORCIT experience a plus
Responsibilities
- ATM performance analytics & reporting for the entire 15,000 machines in the Bank of America fleet
- Escalations support for chronic ATM related issues from Financial Centers/Market
- Collaborations with applicable teams to address instability/defects identified in production
- Partner with Operational Intelligence team to define/Clarify business needs for metrics monitoring/automation
- Engagement with third-party hardware manufacturing & maintenance vendors to support relationship, product, & performance management alongside EVM & Sourcing partners
- Work with security partners (SOACC) & ATM line of business on emerging risks for strategic planning and mitigation tactics
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
