Audio Visual Programmer

Na Ali'i Consulting & Sales, LLC.

1d•$84,000 - $91,000

About The Position

Nakupuna Solutions is seeking an Audio Visual Programmer. The Audio Visual Programmer Technician will support VTC hardware and software for various networks, including operating and maintaining common-user VTC suites, providing access for VTC and secure phone equipment, and offering design and installation advice. They will also coordinate VTC Bridge usage across multiple sessions and assist end users with setting up accounts on desktop applications.

Requirements

High School Diploma or equivalent (minimum requirement)
Active TS/SCI security clearance required. Must be a U.S. citizen.
Ability to perform repetitive motions with the hands, wrists, and fingers.
Ability to engage in and follow audible communications in emergencies.
Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

Bachelor’s degree from accredited university preferred in:
Electronics Technology
Audio/Visual Technology
Information Technology
Telecommunications
Computer Science
Related technical field

Responsibilities

Provide Tier 1 level technical support for troubleshooting and maintenance of VTC equipment and software
Provide technical support and assistance in the research, design, installation, troubleshooting, and operation of VTC equipment and applications
Align managed systems, including Windows Operating Systems, images, containers, PODs, and Nodes, with DISA Security Technical Implementation Guides (STIG) and security requirements to ensure compliance with cybersecurity standards for registered applications within the network
Coordinate and maintain the conference room scheduler for the main service Center conference rooms that require video teleconferencing (VTC)
Assist customers in locating and booking conference room facilities and SVTC bridge numbers based on meeting
Assist users with reserving, training, and hosting Teams Live Events (such as town halls and educational sessions), as well as supporting live events in local on-site auditoriums and large event spaces.
Coordinate, implement, and run classified video teleconferences
Assist customers in securing conference cards via the teleconference card process, assist with tracking user accounts, and elevate issues
Coordinate, implement, and run classified video
Provide technical support and assistance in the design, acquisition, installation, and operation of the equipment
Develop SOPs on an as-needed
Provide 99.0% uptime of telecommunications systems during normal business hours, Monday through Friday, 0700 to 1800, and infrequent support outside normal business hours
Monitor, claim, update, and complete customer requests through the CIO Portal ticketing system by gathering information, conducting research, and corresponding with customers as required