Audio/Visual Specialist III

Dairy Farmers of America•Kansas City, MO

22d

About The Position

Manage audio visual (A/V) requirements for company events and A/V and video conferencing projects. Set up and operate A/V production equipment for various production events, including annual meeting, board of director’s meetings, and other large-scale or high-priority events. Troubleshoot A/V issues and respond quickly to requests during an event. Direct others for set-up and break down of large meetings. Provide best-in-class A/V support services. Possess in-depth knowledge of A/V equipment and demonstrate high-level skills with extensive proficiency. Function as a resource for colleagues with less experience.

Requirements

Undergraduate degree in telecommunications, audio visual technologies, information technology, computer science, or related curriculum (or equivalent combination of experience and education)
5 to 8 years of progressive A/V, IT network management, or related experience
Knowledge of the following technologies: Webex Suite, Microsoft Teams, Cisco video conferencing hardware, Crestron, BiAmp, fundamental networking concepts, Production/Live Event hardware and concepts
Certification and/or License – CTS (Avixa Certified Technology Specialist)
Excellent ability to work live sound on modern public address (PA) system with wireless mics, monitoring system, video display switching system
Digital audio networking technologies (Dante, AVB), DSP platforms (BiAmp), control systems (Crestron), Cisco video conferencing hardware, Webex Suite, Microsoft Teams, production/live event hardware, and fundamental Layer 2/3 networking concepts supporting real-time media
Advanced live audio engineering skills, including mixing, dynamics processing, equalization, routing, and monitoring for spoken word and music environments
Strong understanding of digital audio theory, including sample rates, bit depth, clocking, latency, and jitter
Ability to diagnose and resolve network-based audio failures using vendor-specific tools (e.g., Dante Controller) and standard network troubleshooting techniques
Working knowledge of RF coordination and management for wireless microphones and in-ear monitoring systems
Strong technical problem-solving abilities, both with software and hardware systems
Strong customer-service orientation with a focus on customer satisfaction
Presentation and business acumen skills to support C-level meetings and activities
Knowledge of and skill with Microsoft Office Suite and company computer systems
Able to use independent judgment in planning and organizing multiple tasks and information requirements
Able to demonstrate the highest degree of professionalism and integrity
Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
Able to communicate clearly and effectively, both verbally and in writing
Able to communicate technical information to non-technical individuals
Able to interact positively and work effectively with others (interpersonal skills)
Able to demonstrate strong initiative and follow through on day-to-day responsibilities
Able to work with accuracy and attention to detail
Able to execute in a high-pressure environment and make sound decisions in difficult situations
Able to work in a team-oriented, collaborative environment
Must be able to read, write and speak English

Nice To Haves

Dante Level 2 or Level 3 Certification (preferred)

Responsibilities

Provide comprehensive A/V technical support and oversight for local and enterprise-wide meetings and events
Participate in and manage planning of events to ensure meeting spaces will facilitate attendees and A/V equipment; develop proper mockups and layouts for event planning
Plan and facilitate transportation of equipment to events, including those out of town
Set up, break down, and operate A/V production equipment
Oversee and perform the installation, adjustment, and operation of high-tech level audiovisual equipment such as cameras, lights, video conference systems, audio, and microphones for events
Apply in-depth knowledge of A/V equipment to operate equipment during meetings, trouble-shoot problems under pressure, and respond quickly to requests during meetings
Develop and maintain A/V-related documentation, such as training and knowledge base material/documentation
Contribute to A/V projects and workstreams as needed
Provide support and coordination for virtual meetings, such as webinars and conference calls
Design, configure, deploy, and troubleshoot digital audio networks, including Dante and AVB-based systems, for live events, conference rooms, and hybrid meeting environments
Manage end-to-end audio signal flow, including gain staging, clock synchronization, multicast/unicast routing, latency management, and redundancy strategies
Coordinate with enterprise network teams to ensure proper QoS, VLAN segmentation, IGMP, and multicast configurations supporting real-time audio and video transport
Troubleshoot complex audio and signal-chain issues under live production conditions, including RF interference, clock drift, network congestion, and digital audio transport failures
Proactively learn new technologies and continue growing in A/V technology space
Provide white glove support for executive staff and their executive administrators. Ensure that all executive technology needs are met