JW Marriott Audio Visual Technician - Part Time

AHC Hospitality•Grand Rapids, MI

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here. This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more. SUMMARY To ensure that the guest is satisfied with the products and services provided by the audio visual department, while meeting our financial responsibilities. Conduct daily tasks and activities displaying a professional manner and attitude guided by the spirit to serve.

Requirements

Must be intimately familiar with operation of each piece of AV equipment.
Must be able to lift minimum of 50 pounds.
Must be able to work in a catwalk
Must be able to climb a 12ft. ladder
Must be able to use a lift.
Must be able to see all colors of the spectrum.
Must provide and maintain safe working conditions, and to avoid accidents/injury.

Nice To Haves

Previous Guest service experience
Previous hotel Audio Visual experience preferred.

Responsibilities

To accurately complete all of the AV related tasks on a daily basis.
To assist other departments with AV related issues.
Maintain positive attitude and wiliness to please the internal/external guest.
Arrive to work on time, neatly groomed and in proper uniform.
To be ready to fill in wherever they are needed to satisfy the guest.
Maintain the in-house music system.
Maintains the meeting room sound and lighting systems. (LBO’s)
Reports any problem areas that affect security, safety or operating condition of the hotel.
Responsible for hanging all banners.
Participate in an “aggressive hospitality program,” greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
Practice safety standards and reports all unsafe conditions.
Provide fast and courteous service to our guests; to accomplish this, a well organized work area must be maintained.
Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
Associate’s attitude, willingness to please guests, ability to get along with co-workers and supervisors.
Ability to follow established guidelines, procedures and policies.
Good record of attendance and punctuality at work.
Adherence to prescribed grooming and appearance standards.
Willingness to perform other duties as assigned.
To ensure that all of the daily work is completed in accordance with AHC guidelines.
To uphold all of the service culture standards set forth by the AHC.
To treat the AV gear with respect and care.
To learn completely, all of the audio visual gear so that they can set it and use it for daily set-ups and tech times.
To learn AV procedures/practices at all three of the AHC properties.