Auto Claims Adjuster

Berkley•Scottsdale, AZ

23h•Hybrid

About The Position

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand. Why Join Us? At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry. What We Value A client-first mindset with a passion for delivering exceptional experiences Curiosity, creativity, and a drive to challenge the status quo Collaboration across disciplines to build smarter, more intuitive solutions Integrity, expertise, and a commitment to excellence Join us in creating a new standard in personal insurance—where protection meets possibility. This role will be based in our Scottsdale, AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. #LI-AV1 #LI-hybrid The Company is an equal employment opportunity employer. Responsibilities This Auto Claims Adjuster is a key contributor to the Berkley One brand. The position requires Property, Liability, Injury and Auto Physical Damage claim technical, organizational and time management skills, along with self-direction and exceptional customer service. The Multiline Claims Adjuster is responsible for quality, timely handling and resolution of moderately complex claims in a professional manner. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teams Opportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

Requirements

Bachelor's Degree or equivalent experience
2-3+ years of experience handling auto laibility claims
Must be able to obtain Non-resident Adjusters Property and Casualty license from Texas, Oklahoma, or Florida within 6 months
Must have technical, organizational and time management skills, along with self-direction and exceptional customer service
You are an excellent collaborator, calm under pressure, possess excellent organizational skills, integrity, and great follow-through on tasks
You are comfortable working collaboratively with colleagues at all levels of the organization
You have a strong sense of accountability, fun and adventure, along with a natural curiosity to learn how things work
Proficient with Microsoft Office products i.e. Outlook, Word, Excel, etc.

Responsibilities

Handle first and third party auto liability and auto physical damage claims
Appropriately manage claims through coverage analysis, investigation, reserving and resolution
Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
Negotiate and convey claim settlements within authority limits
Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
Write denial letters, Reservation of Rights and other correspondence
Maintain an effective diary system and document claim file activities in accordance with established procedures
Pro-actively manage file inventory to ensure timely resolution of cases
Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
Perform administrative functions such as expense accounts and time off reporting as required