Auto Finance Sr Extended Operations Manager - Repossession Operations (Hybrid)

Capital One•Plano, TX

2d•$149,000 - $170,000•Hybrid

About The Position

As the Sr. Extended Operations Manager for Capital One Auto, you will be responsible for driving repossession and non-repo resolve performance across our portfolio of repo-eligible customers. You will lead teams front- and back-office associates and leaders that support vendor relationship and performance management, invoicing, and elements of assignment management. You will play a critical role in driving repossession strategy and will partner closely with a network of repossession service providers (RSP), providing consultative guidance and support to help each partner achieve its operational objectives and performance goals. Your ability to build entrenched relationships with business owners and key decision makers throughout various levels of the organization will ensure Capital One’s performance and compliance in this space. You will be responsible for the performance, compliance, and engagement of Capital One’s large partner network along with your internal teams. The ideal candidate will: Have an entrepreneurial spirit and serve as an advocate for our customers and vendors Thrive in a fast paced, rapidly changing environment, acquiring and maintaining high levels of product, service, and process knowledge Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers Be flexible and open to change, lead optimistically through change, proactively drive change, proactively influence change both internally and externally with vendors Demonstrate the ability to work remotely and independently with ample self-motivation and discipline Possess superior relationship building skills Have exceptional written, verbal, and presentation skills (both in building slide-based or other written formatted presentations and in presenting verbally) Cultivate a desire for learning and personal growth with the ability to use feedback in a positive way with personal accountability This position does require onsite attendance

Requirements

High School Diploma, GED or equivalent certification
At least 5 years of experience in repo operations or vehicle remarketing or skip tracing
At least 3 years of people leadership experience
At least 3 years of vendor management experience
At least 2 years of experience using Microsoft Office or Google Suite

Nice To Haves

Bachelor’s Degree or military experience
At least 7 years of experience in repo operations or vehicle remarketing or skip tracing
At least 5 years of people leadership experience
At least 5 years of vendor management experience
At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems
At least 2 years experience in process or project management

Responsibilities

Manage, lead, coach, and develop leaders and cross-functional teams
Recruit, onboard, and maintain relationships with repossession vendors nationwide
Monitor and manage vendor performance using KPIs
Monitor and manage performance internally at agent, team, and portfolio levels
Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
Conduct audits and investigations into vendor conduct and recovery incidents
Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
Resolve escalated issues with customers, agents, or internal departments
Analyze data to identify trends, coverage gaps, and cost-saving opportunities
Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes
Collaborate with technology, data, analyst, product and other cross-functional teams to solve problems, influence change, and drive repo strategy
Be open and available to travel (10-25% travel on average)