Auto Glass CSR - Commission Experience Preferred

Tire Discounters, Inc.•Sharonville, OH

2d•$24

About The Position

Chips Auto Glass is currently hiring customer service representatives to join our fast growing family. The Auto Glass Customer Service Representative is a service role that always puts the customer first delivering a critical first impression that sets appointments, quoting service, creating estimates, contacting insurance companies, and customers with estimates. Creating daily invoices and routing for the glass team. A CLOSER LOOK BEYOND THE WINDSHIELD: Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments. Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) -- always presenting the most accurate product and service information. Maintains professional composure when actively asking customers for the sale or negotiating the price. Enters data into Tire Discounters' Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner Support the check-in/check-out procedures Manages work order assignments and routing of mobile jobs Ensures all work orders are properly accounted for and converted to invoices Provides world class customer service by responding quickly to client complaints/warranty issues Invoices work orders, enter parts into the system

Requirements

The ability to establish rapport and credibility with customers, stores, and peers while using a pleasant voice and maintaining composure
The ability to persuade and educate customers on the benefits of Tire Discounters while closing the sale and scheduling their appointment
Knowledge of computer and telephone systems
The ability to read and utilize optional scripting in a conversational manner
Ability and desire to operate computer and telephone systems while seated for extended periods of time
Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
Skill in verbal and written communications, training and development, and effective listening
Skill in operating general office equipment, planning scheduling, and organizing work, and performing basic mathematical calculations
Skill in demonstrating and performing job tasks of direct reports and efficient use of computers and software programs.
High school diploma or equivalent required
Minimum age requirement of 18 years
Valid in-state motor vehicle license
Ability to work Saturdays
Must be authorized to work in the USA