Auto Physical Damage Sr Appraiser - General Motors Insurance

GM Financial • Fort Worth, TX

2d

About The Position

General Motors Insurance, backed by GM and GM Financial, is launching an innovative Insurtech venture aimed at transforming the auto insurance industry through connected vehicle data and advanced technology. With access to over 900 data points from more than 9 million connected GM vehicles in the U.S., the company is leveraging this data to support GM’s vision of zero crashes, zero emissions, and zero congestion.
This position will be posted until filled.
The Auto Physical Damage Sr Appraiser delivers auto claims services to customers through various communication channels. Within established guidelines and framework, the Sr Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages. This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers. You will work closely with auto body shops and other stakeholders to negotiate repair pricing. Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims. This role also provides an opportunity to utilize your leadership and conflict management skills as you guide customers through the claims and repair process.

Responsibilities

• Provide claims service via various channels to policyholders and third-party customers
• Adjust moderate to highly complex auto claims
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed