Automotive BDC Manager - Texan Dodge
About The Position
POSITION SUMMARY: Responsible for managing all aspects of the Internet Lead BDC operation including planning, development, implementation, recruiting, hiring, ensuring compliance with policies and procedures, overall operations, project management, training, analytics and performance management that will drive sales productivity and create new revenue streams. DUTIES AND RESPONSIBILITIES: Manages all aspects of Internet BDC including hiring, training, process development, KPI reporting and execution of project plan. Develops and manages key deliverables to include both inbound and outbound sales calls. Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results. Mentors team to improve customer service levels and daily KPI performance. Manipulates and analyzes data to determine improvements. Monitors and reports trends and anticipates future concerns. Reviews recommendations from team and evaluates suggested process improvements Recruits, trains, and manages staff. Leverages technology, including the CRM platform, as well as telecommunications hardware and software. Ensures quality customer contacts through call guide development, sales training, and the monitoring of sales representatives. Defines, refines, and institutionalizes best practices and processes for the team
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
- All employees must adhere to the below Company Values: Respect: We treat everyone with genuine care and concern Intelligence: Intelligence means we’re able to learn, grow and adapt. Greatness: We are consistently exceptional in our work and continually improve. Honesty: We keep our commitments, tell the complete truth and act with integrity Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.
- High school diploma or GED.
- Minimum 2 years of Inside Sales experience with time in a Sales Call Center and a documented track record of success.
- Strong project management skills with ability to set aggressive goals and drive the team to meet those goals.
- Expertise in business planning, sales training, quality assurance, and regulatory issues.
- An enthusiastic, high energy team player who is viewed as a “doer" on the team and across internal organizations
- Excellent verbal/written communication skills required.
- Strong customer service orientation essential for success
- Experience with Microsoft Office.
- Inventory Control Software, internet, Microsoft Office Products
- While performing the duties of this job the employee is regularly required to sit, stand, walk, hear, and talk.
- The vision requirements include: close vision.
Nice To Haves
- Bachelor’s degree in Business Administration or related field preferred but equivalent experience considered.
- Automotive dealership experience highly desirable.
Responsibilities
- Manages all aspects of Internet BDC including hiring, training, process development, KPI reporting and execution of project plan.
- Develops and manages key deliverables to include both inbound and outbound sales calls.
- Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results.
- Mentors team to improve customer service levels and daily KPI performance.
- Manipulates and analyzes data to determine improvements.
- Monitors and reports trends and anticipates future concerns.
- Reviews recommendations from team and evaluates suggested process improvements
- Recruits, trains, and manages staff.
- Leverages technology, including the CRM platform, as well as telecommunications hardware and software.
- Ensures quality customer contacts through call guide development, sales training, and the monitoring of sales representatives.
- Defines, refines, and institutionalizes best practices and processes for the team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
