Automotive Cashier/Appointment Cpprdinator - Toyota

About the position

Join Our Team! Toyota of Tacoma is looking for a motivated and customer-focused Cashier/Appointment Coordinator to join our service team. This dual role position is key to ensuring an exceptional experience for every customer, from scheduling service appointments to completing a smooth and professional checkout. If you are enthusiastic about learning, enjoy working with people, and want to start a long-term career in the automotive industry, this is the ideal opportunity for you. At Toyota of Tacoma, we value collaboration, professionalism, and a team-oriented environment. Our employees are supported with training, guidance, and opportunities for advancement as we grow together.

Responsibilities

• Welcome customers warmly and professionally, ensuring a friendly and inviting atmosphere.
• Listen carefully to customer needs and provide clear, accurate information.
• Process payments efficiently, including cash, credit cards, and checks, while maintaining accurate records of all transactions.
• Calculate and process bills with precision to ensure a smooth checkout experience.
• Reconcile the cash drawer at the end of each shift to maintain accountability.
• Answer customer questions regarding billing, payments, and services with patience and clarity.
• Act as the first point of contact for customers scheduling service appointments, whether by phone, email, or in person.
• Provide detailed information about available services, including maintenance packages and recommended repairs.
• Schedule appointments efficiently, balancing customer needs with shop availability to maintain smooth operations.
• Communicate effectively with customers regarding appointment confirmations, reminders, and any updates or changes.
• Collaborate with service advisors and technicians to ensure timely and accurate service delivery.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training or equivalent combination of education and experience.
• Basic mathematical aptitude.
• Clear and concise communication skills.
• Customer service experience.
• Ability to independently problem solve.

Nice-to-haves

• Previous experience in cashier or customer service roles is a plus but not required.
• A positive attitude, eagerness to learn, and motivation to grow within the automotive industry.
• Basic computer skills and comfort handling transactions, scheduling, and data entry.

Benefits

• Medical Coverage: Full-time employees are eligible for group medical insurance beginning the first of the month following 60 consecutive days of employment, including a $0 cost plan for employees.
• Vision & Dental Insurance: Optional vision and dental plans are available to enhance your coverage.
• Company-Paid Life & AD&D Insurance: $10,000 in life insurance and $40,000 in AD&D insurance for all benefits-eligible employees.
• Employee Assistance Program (EAP): A confidential, no-cost program offering support for mental health and emotional well-being, substance abuse, financial and legal challenges, and family and relationship concerns.
• 401(k) with Company Match: Eligible after 60 days of employment (age 21+). Automatic enrollment starts at 3%, increasing by 1% annually for the first 3 years. Company match: 50% of the first 4% contributed.
• Paid Time Off (PTO): Accrual begins on your first day. Eligible to use after 90 days of employment.
• Paid Holidays: Hourly employees receive six paid holidays per year.
• Employee Vehicle Purchase Program: Access exclusive pricing on all brands we offer.