Automotive Claims Agent & Customer Service

TEKsystems•Torrance, CA

2d•$30 - $30•Onsite

About The Position

The Automotive Claims & Customer Service Representative is responsible for assisting customers and automotive dealers with inquiries, account status, and problem resolution related to Vehicle Service Contracts (VSC). This role requires strong customer service skills, attention to detail, and the ability to manage complex, high‑value claims in a fast‑paced, high‑volume call environment. Successful candidates are flexible, collaborative team players with a solid understanding of vehicle operations and warranty claims.

Requirements

Proven customer service experience with strong problem‑resolution skills
Ability to multitask across multiple computer systems
High attention to detail and openness to coaching and feedback
Strong planning, organization, and communication skills
Team‑oriented mindset with flexibility to adapt in a fast-paced environment
Ability to gather, analyze, and interpret data to make informed decisions
Understanding of automotive repair and maintenance claims processes
Ability to communicate effectively with dealer service departments and repair facilities
Knowledge of automotive diagnostics, repair procedures, components, and labor operations
Familiarity with service contract coverage issues and claims submission processes
Proficiency with Microsoft Office (Word, Excel)
Ability to learn and use internal systems such as: AHM Mainframe (CICS), AHM Interactive Network (iN) Dealer Portal

Nice To Haves

5+ years of experience in:
Vehicle service contract claims or customer service, or
Automotive dealership or independent repair shop environment, or
A combination of relevant automotive or claims-related experience
Associate Degree in Automotive Technology or equivalent automotive-related experience
ASE Certification (preferred/mandatory depending on company requirements)
Previous leadership or supervisory experience
Strong interpersonal and negotiation skills
Ability to make rational, sound decisions under pressure

Responsibilities

Answer high volumes of inbound calls (35+ per day) with professionalism and efficiency
Respond to inquiries regarding coverage, exclusions, policies, and procedures
Resolve customer and dealer issues accurately while maintaining quality standards
Communicate clearly and respectfully with customers, dealers, and internal teams
Review, evaluate, and manage automotive repair and maintenance claims, including high‑dollar and complex cases
Determine Vehicle Service Contract coverage by gathering and analyzing repair data
Work closely with dealers and, when necessary, independent inspection companies
Understand and apply service contract coverage, part applications, labor operations, and flat‑rate time configurations
Accurately process correspondence and contract cancellations in a timely manner
Multitask across multiple systems while documenting all interactions thoroughly
Perform rotating miscellaneous office and team assignments on a monthly basis