Automotive Fleet Assistant - Texan GMC

Ken Garff Automotive Group•Humble, TX

About The Position

POSITION SUMMARY: We are looking for a strong customer service oriented and energetic Sales Assistant/Receptionist who will greet and communicate with customers and other employees. The selected individuals will resolve customer needs relating to the service, sales, and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer. We are an Equal Opportunity Employer You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today. If you are having any issues with applying please reach out to our recruiting team at recruiterhelp@kengarff.com . Include in the email what state you are applying in. Thank you for your patience!

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.
All employees must adhere to the below Company Values: Respect: We treat everyone with genuine care and concern Intelligence: Intelligence means we’re able to learn, grow and adapt. Greatness: We are consistently exceptional in our work and continually improve. Honesty: We keep our commitments, tell the complete truth and act with integrity Teamwork: We understand the responsibilities of teamwork and are determined to pull our own weight.
Must be 18 years or older and be authorized to work in the U.S
High school diploma or equivalent.
Must be trustworthy and have the ability to creatively deal with problems.
Must have excellent interpersonal and customer service skills.
Use of a PC is a must. Will be using Inventory Control Software, Internet and Microsoft Office Products
Valid in-state driver's license.
Professional personal appearance.

Responsibilities

Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
Courteous and professional pages.
Takes messages from customer when desired person is unable to be reached or at customer request.
Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
Identify, recommend, and support opportunities for process improvement.
Identify ways to improve operations and customer service.
Maintain a professional appearance at all times.
Disperse and sort mail each day.
Call customers when license plates come in and keep a license plate log to ensure accuracy.
Make copies when needed.
Order business cards.
Print Dealer Socket letters each morning.
Report Sales to Manufacturer.
Input incentives and track payments.
Monitor websites for pictures and descriptions.
Maintain Dealer Socket.
Other duties as assigned.