Automotive Process Consultant

DEKRA North America•Atlanta, GA

20h•$90,000 - $95,000•Remote

About The Position

The Automotive Process Consultant will be responsible for implementing and sustaining a LEAN approach to the traditional Express Service model. These LEAN initiatives will be installed on behalf of Volvo Group North America, at select US dealerships within a designated geographic area. This model will provide a pathway for completing 90% of all repairs to the brand’s vehicles. The successful candidate will be a Champion, a Coach, and will secure commitment to change using effective change management principles and by leveraging their personal experiences in retail fixed operations performance improvement. This role is US-based, primarily in the Mid Atlantic to Boston (Northeast) area or Chicago to Texas (Central) area

Requirements

High School Diploma/GED required
minimum 10 years overall experience in 2 or 3 of the following roles: Dealership Technician (with certifications) preferred Training (former Technical Trainer is a +PLUS) Fixed Operations Consultant (on behalf of OE or technology partner) Dealership Service Manager/Management Experience (3 to 5 years) Service Advisor
At least 1-2 years of direct dealership consulting and/or training (preferred)
Leadership and management skills, including the ability to lead and motivate dealership personnel without direct authority.
Ability to leverage relationships to identify and sell the business case for change.
High proficiency for analyzing data from dealer financials and operational assessments to establish improvement plans.
Ability to establish and implement effective metrics to keep dealerships focused on the growth and customer satisfaction improvement opportunity and, overall ROI.
Excellent communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.
Excellent project management skills, with ability to manage milestones and next steps to completion.
Solid understanding of retail dealership industry and changing technology and customer expectations.
Ability to work in a fast-paced and dynamic environment, and to handle multiple tasks and priorities.
Proven effectiveness working independently and as part of a team.
Proficiency with dealer management systems (CDK; Reynolds; etc) and with PC applications in a Windows environment.
The service concept is based on LEAN Management principals. Although the OEM client will provide extensive training on the program and underlying principals, experience with LEAN Management would be a major advantage.
Ability to work in a general office environment.
Ability to handle extended periods of computer-based work, including telephone.
Ability to lift 25-50lbs (luggage).
Domestic travel required, estimated up to 75%.

Responsibilities

Contribute to a safe and healthy work environment by actively participating, taking responsibility, and following established procedures and policies.
Function as the subject matter “expert” on the LEAN service concept to Volvo dealers and OE Regional Management in support of program implementation.
Be the primary “lead” implementer in participating dealers.
Communicate program content, goals, and objectives to dealership management.
In conjunction with the Service Manager, develop an Action plan for the implementation as required to meet the agreed upon timeline.
Be an expert resource on the LEAN principals which are the basis for this LEAN service concept.
Work on-site with the dealership management and service team to support the implementation and sustainment.
Provide topic training to the service team and dealership management.
Assist the dealership in making equipment and shop layout decisions to support the implementation.
Attend OE Regional Meetings as required to explain and support the implementation with Regional Dealers.
Be prepared to provide support in North America and Globally as required to support the broader OEM Project.

Benefits

Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
Critical Illness & Hospital Indemnity supplemental insurance
Company Health Savings Account contribution
Flexible Spending Account for eligible health care and dependent care expenses
Paid time off such as vacation, sick leave, and floating holidays
Mental and emotional support resources through our Employee Assistance Program
Wellness Program to increase activity and health habits, with ability to earn participation rewards
Paid Parental Leave
Travel Assist (Domestic/International)
Participation in a 401(k) plan, with an employer match
Company paid Short- & Long-Term Disability benefits
Group term life insurance with options to buy-up for self and others
Tax-free Service Awards
Education Assistance Program
Student Loan Repayment Assistance
Internal training and development resources to grow your career
LEAD Forward Leadership Development Program
Annual Career Goal Setting and Performance Review cycle participation